Guest Relations Agent

• Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged
• Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately
• Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• resolve customer complaints
• assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage

• At least 1 year of hotel front desk/reception experience, preferably in a luxury hotel or resort
• Excellent personal presentation and interpersonal skills
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus
• Excellent communication and interpersonal skills
• ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• US work authorization is required

Knowledge of Microsoft Office Suite, Opera, and HotSOS

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals