Guest Relations Agent Job at Fairmont Le Manoir Richelieu (Hurghada)

Guest Relations Agent

Fairmont Le Manoir Richelieu

Location:
Egypt , Hurghada

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction.

Job Responsibility:

Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly
Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have
Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation
Work in coordination with all departments and ensure the flow of necessary information
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest
Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible
Follow the VIP procedures and greet VIP guests and bid them farewell
Walk agency representatives and potential guests around the facility
Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments
Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department
Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere
Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility
Support hotel sales. Is authorised to sell charged services
Take part in the Emergency Response Teams
Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail
Respond to guest inquiry forms and all written suggestions, complaints etc
Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager
Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions
Take part in training programmes and departmental internal communication meetings
Due to being in direct contact with guests, must always look clean, neat and fresh
To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.)
To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment
To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs
Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities
Carry out all other duties assigned by managers and hotel management not specified in the job description

Requirements:

At least a vocational high school certificate or a related field or equivalent experience
Proven experience in the same role within the hotel industry
Knowledge of hotel operations, service standards, and guest expectations
Effective communication and interpersonal abilities
Detail-oriented and capable of managing multiple tasks and priorities
Flexibility to adapt to a dynamic and fast-paced environment
Fluency in verbal and written English is essential
Additional Russian language is a must, Arabic will be an advantage

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Fairmont Le Manoir Richelieu - All Job Offers

Job Link Share:

Guest Relations Agent

Fairmont Le Manoir Richelieu

Location:
Egypt , Hurghada

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 19, 2026

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