Guest Relations Agent Job at Four Seasons (Doha)

Guest Relations Agent

Four Seasons

Location:
Qatar , Doha

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Job Responsibility:

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
Meets and greets arriving and departing guests
Provides genuine hospitality and recognition, acts as host/ hostess
Maintain a harmonious and professional relationship with co-workers, supervisors and all departments
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
Ensure all local and corporate policies, works rules and benchmark standard are properly applied
Utilize Golden appropriately for a maximum guest recognition/satisfaction
Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
Perform smooth check in and check out process base on benchmark standard
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue

Requirements:

Degree Holder, preferably in hotel and restaurant management
2-4 years of experience as a Guest Relations Agent
Excellent command in English, and Russian is preferred

What we offer:

Opportunities to build a successful career with global potential
Unique strong culture - diversity of 50 different nationalities
Living accommodation in high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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