Guest Relations – Intern, Marriott Bonvoy

Marriott Bonvoy

Location:
Singapore, Singapore

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join The Ritz-Carlton Millenia Singapore as a Guest Relations Intern focusing on the Japan Market. Deliver the renowned Gold Standards of The Ritz-Carlton daily through exceptional guest services. Gain experience in coordinating guest services, meet and assist VIPs, and ensure a luxury hospitality experience. Contribute to a brand culture rooted in creativity, thoughtfulness, and compassion while learning to uphold exemplary service standards.

Job Responsibility:

Conduct tours of local areas, explaining local points of interest
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
identify and explain room features to guests
ensure guests’ needs are met, including special requests
arrange transportation for guests/visitors
accept and record wake-up call requests
greet and escort VIPs
process, organize and coordinate check-ins, check-outs, room assignments/requests/changes, reservations and cancellations
prepare and send faxes to appropriate personnel and guests
develop and maintain positive working relationships with others
support team to reach common goals
provide excellent guest services using the company's standards.

Requirements:

Conduct tours of local areas, explaining local points of interest
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
identify and explain room features to guests
ensure guests’ needs are met, including special requests
arrange transportation for guests/visitors
accept and record wake-up call requests
communicate VIP arrivals to designated personnel
greet and escort VIPs
process, organize and coordinate check-ins, check-outs, room assignments/requests/changes, reservations and cancellations
secure payment
run and review shift logs/daily memo books
log all guest requests, incidents, adjustments and comment cards into computer
prepare and send faxes to appropriate personnel and guests
coordinate delivery of packages and/or boxes to the proper meeting room or guest room
communicate parking procedures to guests/visitors
follow company policies and procedures
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
assist management in training, scheduling, evaluating, motivating and coaching employees
serve as a role model
develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
comply with quality assurance expectations and standards
enter and locate information using computers and/or POS systems
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by supervisors.

What we offer:

Learning and exemplifying The Ritz-Carlton Gold Standards
opportunity to work in a prestigious luxury hotel brand
fostering creativity, thoughtfulness, and compassion in the workplace
joining a global hospitality leader with extensive opportunities.

Additional Information:

Job Posted:
August 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Relations – Intern