Guest Relation Officer Job at Marriott Bonvoy (Sanya)

Guest Relation Officer

The Guest Relation Officer welcomes guests to the property, providing an excepti...

Location

Malaysia , Langkawi

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least one years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with resort services, hours of operations, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for Employee Uniforms
Complimentary employee meals
5 days work week

Fulltime

Chinese Guest Relation Officer

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Vietnam , Hanoi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Perform other reasonable job duties as requested

What we offer

Training
Development
Recognition
A place where you can pursue your passions in a luxury environment with a focus on holistic well-being

Fulltime

Assistant Guest Relation Manager

We are seeking a dynamic and customer-focused Assistant Guest Relations Manager ...

Location

Turkey , Bodrum

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Proficiency with Opera system and related hotel management sub-systems
Excellent communication skills with confident, clear English and Russian proficiency
Strong interpersonal skills for managing guest and colleague interactions
Demonstrated leadership qualities and ability to motivate team members
Conflict resolution and complaint handling expertise
Time management and organizational abilities
Problem-solving and analytical skills
Flexibility and adaptability in a fast-paced environment
Team player mentality with a guest-focused and service-oriented attitude
Minimum 2 years in a supervisory position within the service industry

Job Responsibility

Deliver exceptional guest experiences by maintaining high service standards during arrivals, departures, rooming, and special requests
Assist in optimizing hotel occupancy and room rates to maximize revenue generation
Handle guest complaints professionally and empathetically, ensuring prompt and effective resolution
Conduct training programs and mentor Guest Services team members to enhance their skill set and performance
Collaborate seamlessly with other departments including housekeeping, and bell services to ensure cohesive guest experiences
Implement and maintain standard operating procedures for the guest services department
Monitor and analyze systems and procedures to identify opportunities for operational efficiency improvements
Manage reservations and coordinate with housekeeping to ensure timely room readiness
Contribute to sales initiatives by promoting hotel services, packages, and special offers to guests
Ensure compliance with health, safety, and security regulations at all times

Fulltime

Program Coordinator, Guest Relation

This position serves as the first point of contact for visitors and employees, p...

Location

India , Bengaluru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

2-4 years of experience in receptionist, customer service, or hospitality-related roles, preferably in facility management or corporate environments
Strong interpersonal and communication skills with professional demeanor and attention to detail
Ability to multitask, prioritize, and manage time efficiently in fast-paced environment
Working knowledge of MS Office suite (Outlook, Excel, PowerPoint)
Passionate about providing high-quality customer experiences with proactive and adaptable approach
Team player with positive and collaborative mindset who can work with minimal supervision
Ability to handle complaints and service disruptions with customer-centric approach

Job Responsibility

Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance
Operate visitor management systems for registrations, badges, and access control while handling incoming calls and messages
Act as point of contact for employee and visitor queries while supporting periodic feedback collection to enhance service standards
Collaborate with helpdesk teams to ensure timely resolution of service tickets and monitor facility usage for issue reporting
Support coordination and execution of internal events, meetings, and leadership visits with logistics assistance
Conduct basic facility inspections including front office equipment and safety supplies while assisting with emergency protocols
Maintain event trackers and ensure meeting room readiness before and after events with catering and tech support coordination

Fulltime

Front Office Guest Relations Officer

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A minimum of a High School or equivalent education
Reading, writing, and oral proficiency in Chinese and English
Ability to communicate in Chinese is preferred
Pleasant and caring attitude toward the guest
Able to work flexible hours

Job Responsibility

Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
Check guests out of the hotel in accordance with procedures
make change, cash checks, exchange foreign currency, and post charges to guest accounts
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Perform tasks and projects as delegated by the Assistant Manager, Reception Manager or Director of Rooms

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Relations Officer

The Four Seasons Hotel Kyoto is looking for a Guest Relations Officer. Candidate...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Full professional proficiency in Japanese
business-level proficiency in English

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Fulltime

Guest Relations Officer

Supply guests with directions and information regarding property amenities, serv...

Location

South Africa , Midrand

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma/G.E.D. equivalent
No related work experience is required
No supervisory experience is required

Job Responsibility

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department as necessary to resolve guest call, request, or problem
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel for escort and delivery of amenities
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information

Fulltime

Guest Relations Officer

The Four Seasons Hotel Kyoto is looking for a Guest Relations Officer. Candidate...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Successful candidates must possess legal work authorization for Japan

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Fulltime

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Guest Relation Officer

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