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Guest Relation Manager

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Sport Vision Czechia s.r.o.

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Location:
Czech Republic , Prague

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Augustine Hotel Prague, a historic icon nestled in the heart of Malá Strana, is entering its most significant chapter. Housed within a 13th-century monastery, the property is a rare 'living landmark' where medieval architectural integrity meets the highest standards of modern luxury. We aim to become the ultimate flagship for ultra-luxury hospitality in Central Europe, prioritizing bespoke guest experiences. Join us as we redefine the future of luxury in Prague.

Job Responsibility:

  • Lead the Guest Relations department, embodying the Augustine philosophy as a sophisticated representative of our luxury identity and monastic history
  • Act as a storyteller, sharing the unique heritage of the property to enhance the guest’s sense of place
  • Orchestrate a seamless guest journey, from pre-arrival communication to providing a warm, intuitive, and personalized welcome
  • Conduct deep-dive research into VIP profiles via internal systems to identify 'emotional preferences' and meticulously inspect all VIP arrival rooms
  • Personally welcome, escort, and bid farewell to guests, performing a flawless in-room orientation highlighting personalized amenities
  • Maintain a knowledge of Prague’s cultural landscape to provide bespoke, high-end recommendations
  • Ensure all guest comments and complaints are attended to and resolved with grace and empathy, transforming potential dissatisfaction into long-term loyalty

Requirements:

  • Proven ability to provide inspirational leadership and manage a high-performing, motivated department
  • Exceptional interpersonal skills, with the ability to maintain a high-profile presence and engage in meaningful, intuitive conversation
  • Meticulous attention to detail in guest preference management and VIP amenity budget control
  • High degree of empathy and professional writing standards for handling and responding to in-house guest surveys
  • Opera Cloud experience preferable
  • Bachelor's degree
  • Czech (Intermediate)
  • German (Intermediate)
  • English (Proficient)
What we offer:
  • Educational courses, training
  • Corporate events
  • Holidays 5 weeks
  • Work clothes
  • Refreshments on workplace
  • Staff discounts in our hotels world wide
  • Employee rates at Sixt
  • Complimentary meals
  • 25 vacation days
  • Career growth opportunities

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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