Guest Relation & Guest Service Manager

• Ensuring the highest possible guest satisfaction through in-depth analysis of guest feedback, lobby presence, proactive service, and anticipating guest needs
• Preparing VIP arrivals and inspecting rooms
• Managing and maintaining guest profiles
• Direct communication with guests, customers, and colleagues across all channels and from all parts of the world
• Ensuring maximum employee satisfaction
• Coordinating and leading the operational shift
• Training new team members
• Conducting employee development conversations

• You enjoy coordinating and talking on the phone
• You always have an open ear for the needs of our internal and external guests, and you thrive on handling complex tasks thanks to your organizational talent
• You’re eager to develop yourself every day, learn new things, and be part of a supportive and ambitious team
• You remain calm and composed, even in stressful situations
• You’ve already gained experience in a similar leadership position and/or have completed training in hotel management
• Your communicative nature sets you apart, and you feel very comfortable in both German and English—any additional language is a plus

any additional language is a plus

• Personalised onboarding program & staff accommodation subject to availability to support your start
• A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement