Guest Relation Executive, Marriott Bonvoy

Guest Relation Executive

Marriott Bonvoy

Location:
India, Chennai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Guest Relation Executive position at Sheraton Grand Chennai Resort & Spa, responsible for processing guest check-ins, managing accounts, providing guest services, and supporting team operations.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate accounts for each guest
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room key
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Follow all Accounting procedures
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as a role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy
Develop/maintain positive working relationships
Support team to reach common goals
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Complete safety training and certifications
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear and professional language
Prepare and review written documents accurately
Answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull objects up to 10 pounds

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:
August 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.