Guest Relation Agent Job at Fairmont Grand Del Mar (Cairo)

Guest Relation Agent

Fairmont Grand Del Mar

Location:
Egypt , Cairo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming ) Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level. Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action. Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities. Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected. Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM. Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests. Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request. To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out. Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

Job Responsibility:

Be present on time for the shift, ensure being on the standard presentable image of the hotel (Hair style, uniform & grooming)
Welcome VIP arrivals in the hotel entrance and escort them as per their VIP level
Check the lobby area in regards to cleanliness, light, ashtray, brochures and take on spot necessary action
Ensure VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities
Inspect the VIP rooms in regards to cleanliness, maintenance & amenities
ensure that the standard is respected
Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM
Be available in the lobby at the guests, distribute guest comments, up-sell A-Club card membership, and get feedback from the guests
Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request
Escort VIP guest to the exit of the hotel upon check-out
Lighting the lobby candles and switch on the light according to the standard

Requirements:

Bachelor's in Tourism, Languages or any related Field
0-3 years experience working with Opera or a related system
Fluency in English is a must
Additional languages are a plus
Passion for guest service
Excellent written and verbal communication, interpersonal and leadership skills

Nice to have:

Additional languages are a plus

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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