This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Guest Recognition Specialist is responsible for profile management at the property and worldwide. There are four key areas: profile management, pre-arrival, data protection, and reservations support. While always promoting the company’s service culture and the Golden Rule.
Job Responsibility:
Check for same-day arrivals throughout the shift. Use the Dashboard in KEY to help identify any arrivals that have not been captured
Perform a pre-arrival review at least 2 days in advance using Golden and the Pre-Arrival screen in Opera
Verify Global Essentials and edit, delete, or approve them as appropriate
Review Glitches and Medallia comments and update the Golden profile with Essentials when appropriate
Use the dashboard in KEY and monitor the progress of the pre-arrival check throughout the month to ensure that the 90% target is achieved
Requirements:
Fluency in both Spanish and English is required for effective communication with guests and team members
Minimum of 2 years of experience in reservations and luxury service in order to meet and exceed guests' expectations
High school diploma or equivalent education required
What we offer:
Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
Shuttle service from San Lucas and San Jose del Cabo to the resort
Complimentary Dry Cleaning for Employee Uniforms
In-house training workshops for line and management employees
Employee Service Awards as well as Employee of the Month & Employee of the Year Awards