Guest Recognition Specialist Job at Four Seasons (La Ribera)

Guest Recognition Specialist & Core Supervisor

The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX...

Location

Switzerland , Geneva

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong leadership, communication, and organizational skills
Guest-centric mindset with attention to detail and confidentiality
Fluent in French and English
Flexible availability including shifts, weekends, and holidays
Experience with Opera and Golden systems preferred

Job Responsibility

Supervise and support Reservations & PBX agents to ensure efficiency, accuracy, and compliance with Four Seasons service standards
Handle guest complaints, escalations, and VIP bookings in accordance with company policy
Review and validate individual and group reservations, ensuring tasks are completed correctly
Communicate and implement new rates, packages, promotions, and procedures
Liaise with Sales, Marketing, Front Office, and operational departments to ensure seamless reservations flow
Manage travel agency commission checks and departmental manuals
Act on behalf of the Reservations Manager during absence and participate in required meetings
Maintain accurate, compliant guest profiles in Opera and Golden, following Global Data Entry Standards
Identify and flag duplicate or mismerged profiles in coordination with Corporate Guest Recognition
Manage guest essentials, preferences, subscriptions, and approval workflows

Fulltime

Guest Recognition Specialist and Group Rooms Coordinator

This hybrid role is part of the Commercial Division and is primarily responsible...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education
Previous luxury hotel experience preferred
Great communications Skills

Job Responsibility

Review all guest reservations and profiles daily to prepare for arrivals
Process all group turnovers
Maintain Group Reservations email in-boxes
Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Guest Experience Specialist

PARADISE OF PARADOXES.\n\n25hours Hotel Jakarta The Oddbird is where business me...

Location

Indonesia , South Jakarta

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Diploma in Tourism / Hospitality Management
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language

Job Responsibility

Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Fulltime

Guest Services Specialist

Legends Global, the leader in privately managed public assembly facilities, has ...

Location

United States , New Orleans

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Must successfully pass a driving record and criminal background check
Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
Extensive experience with Photoshop and InDesign (or similar program)
Self-motivated and able to motivate others
Ability to perform multiple tasks and meet deadlines
Exceptional organizational and time management skills
Goal orientated, team player

Job Responsibility

Develop and facilitate Team Member training programs: annual, client-based, and new-hire orientations
Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives
Creative design and drafting of Team Member bulletins and correspondence
Creative design and development of quarterly newsletter
Create, edit, and update departmental manuals and materials
Maintain and update Team Member Tool Box
Assist in coordination and facilitation of Team Member Podcasts
Facilitate Reward & Recognition program during events (i.e., MVTM, A Little Lagniappe)
Coordinate events as part of Reward & Recognition program (i.e., Cinema in the Square, TM Appreciation Party)
Address questions/concerns via the Guest Services general phone line

Fulltime

New

Reservations Sales Specialist

The Reservations Sales Specialist is responsible for selling and coordinating re...

Location

United States , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Fluency in English (reading, writing, and speaking)
3+ years of experience in luxury hotel sales, reservations, or operations preferred
Proven ability to drive sales conversions and maximize revenue opportunities
Strong analytical, organizational, and multitasking skills
Excellent interpersonal and communication skills
Ability to prioritize tasks and follow up with a strong sense of urgency
Strong computer proficiency, including Microsoft Office and Opera PMS
Ability to learn and navigate multiple systems and platforms
Strong attention to detail and accuracy
Ability to adapt in a fast-paced, dynamic environment

Job Responsibility

Capture and convert reservation inquiries across multiple channels, including phone, email, web, and internal requests
Coordinate and confirm bookings for rooms, suites, residences, spa, dining, and additional revenue opportunities
Provide exceptional, personalized service to guests, travel advisors, and internal stakeholders
Manage chat communication platforms, responding to guest inquiries in a timely and professional manner
Handle guest requests, special accommodations, and resolve concerns in line with Four Seasons standards
Complete pre-arrival processes, including confirming reservations, billing details, and waitlisted services
Support cross-functional teams such as Group Reservations and Guest Recognition as needed
Assist with PBX call handling, including routing, messaging, and guest communication
Manage and respond to internal service requests (HOTSOS) and coordinate with operational departments
Maintain accurate records and data within reservation and property systems

What we offer

Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan with company match
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Group and Reservation Specialist

The Four Seasons Hotel Kyoto is looking for a Group and Reservation Specialist. ...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons
The Ability to process all group in system: creating group rate code, verify cut-off date, verifying room block and rate information from booking recap, hard block suites or special room requests and manage the inventory as per the group contract
The Ability to communicate all group activity – pickup, cutoff, attrition and contractual guidelines to Group Contacts and Conference Service Managers and Sales Managers
The Ability to run daily reports, Booking Recaps, Group Cut-off Report, and Group No Shows
process rooming list after receipt and providing group contact and Conference Service Manager with room block report and rooming list with confirmation numbers
The Ability to provide Accounting with each groups’ rooming list from Group Contact and pickup and/or attrition
The Ability to communicate all group activity to Director of Revenue Management to assist in making yield decisions
maintain the accurate inventory linked with GSC through weekly entry of group pickup for current month and next two months
The Ability to provide reservations and Front Desk Staff, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters
provide Conference Service Manager of any Special Attention, VIP information

Job Responsibility

As a member of the Commercial Division, the Group and Reservation Specialist works for both Four Seasons Hotel Kyoto and across disciplines to deliver an exceptional experience
The Ability to process all group in system
The Ability to communicate all group activity
The Ability to run daily reports
The Ability to provide Accounting with each groups’ rooming list
The Ability to communicate all group activity to Director of Revenue Management
The Ability to provide reservations and Front Desk Staff
The ability to answer phone inquiries
The ability to handle reservations
The ability to handle guest complaints

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Hr Staffing And Onboarding Specialist

Location

United States , Fresno

Salary:

21.00 - 23.00 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

1-2 years in Human Resources preferred
Bachelor's degree preferred
Strong interpersonal and planning skills
Strong English verbal/written communication skills
A high level of guest service and an eye for detail
Proficient in Microsoft office programs
Experience taking care of a large employee population preferred

Job Responsibility

Use HR systems to produce reports
Assist with tracking and administrating recognition program
Provide data and information as needed for investigations in partnership with HR Managers
Coordinate the benefits program
Lead and coordinate the Annual Performance Review process for front line associates in partnership with management
Assist with hiring, on-boarding, and training new associates
Connect with a third-party administrator for worker’s compensation, FMLA, and Short-Term Disability and leave

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans 401(k)
Paid days off parental leave
Disability coverage

Fulltime

Training Specialist – Food & Beverage Certification

The Training Specialist – Food & Beverage Certification is responsible for train...

Location

United States , Horseshoe Bay

Salary:

22.00 - 33.00 USD / Hour

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Minimum 2 years of Food & Beverage experience in a hotel, resort, club, or restaurant environment
Previous experience in training, coaching, mentoring, or shift leadership preferred
Working knowledge of food safety, sanitation, allergen awareness, and alcohol service standards
Proficiency with Microsoft Office and training or tracking systems
Experience working across multiple Food & Beverage outlets, including restaurants, bars, banquets, or pool service environments
2 years: high‑volume, guest‑facing Food & Beverage operations
2 years: Food & Beverage operations experience
Certified Food Handler
High School (Required)
Some college (Preferred)

Job Responsibility

Conduct Food & Beverage training and certification for new hires and existing associates
Deliver instruction on service sequence, guest engagement techniques, menu and beverage knowledge, food safety, sanitation, allergen awareness, and responsible alcohol service
Facilitate classroom instruction, one-on-one coaching, and on-the-job training in restaurants, bars, banquets, pool service, and related outlets
Administer skills demonstrations and knowledge assessments to verify operational competence
Train associates on personalized, anticipatory service behaviors, including guest cue recognition and proactive service
Reinforce defined steps of service for all Food & Beverage service environments
Observe live service and provide corrective coaching aligned with luxury hospitality expectations
Support consistent execution of professional appearance, communication, and service demeanor standards
Train and certify associates on menu items, ingredients, preparation methods, and dietary considerations
Deliver beverage education covering wine, spirits, beer, cocktails, and non-alcoholic offerings

Fulltime

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Guest Recognition Specialist

Job Description

Job Responsibility

Requirements

What we offer

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