Guest Recognition Specialist Job at Four Seasons (La Ribera)

Guest Recognition Specialist & Core Supervisor

The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX...

Location

Switzerland , Geneva

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strong leadership, communication, and organizational skills
Guest-centric mindset with attention to detail and confidentiality
Fluent in French and English
Flexible availability including shifts, weekends, and holidays
Experience with Opera and Golden systems preferred

Job Responsibility

Supervise and support Reservations & PBX agents to ensure efficiency, accuracy, and compliance with Four Seasons service standards
Handle guest complaints, escalations, and VIP bookings in accordance with company policy
Review and validate individual and group reservations, ensuring tasks are completed correctly
Communicate and implement new rates, packages, promotions, and procedures
Liaise with Sales, Marketing, Front Office, and operational departments to ensure seamless reservations flow
Manage travel agency commission checks and departmental manuals
Act on behalf of the Reservations Manager during absence and participate in required meetings
Maintain accurate, compliant guest profiles in Opera and Golden, following Global Data Entry Standards
Identify and flag duplicate or mismerged profiles in coordination with Corporate Guest Recognition
Manage guest essentials, preferences, subscriptions, and approval workflows

Fulltime

Reservations Agent

The Reservations Agent is responsible for managing guest bookings and inquiries ...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school education or equivalent experience
Minimum 1-2 years' experience in a high-volume call setting or similar hotel experience
Strong attention to detail and organizational skills
Excellent customer service skills
Strong and effective communication skills
Ability to read, write, and speak English
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High

Job Responsibility

Manage guest bookings and inquiries efficiently while delivering outstanding customer service
Capture sales from in-coming reservations calls (Room, Spa and Dining) and coordinate details of each call and complete internal reservation process
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Complete pre arrival communication for guests arriving
Process deposits for reservations that require
Executes all tasks and trainings assigned by the supervisor
Answer incoming hotel calls in an efficient and friendly manner
Manage Four Seasons chat, responding to requests in a timely manner
Process email reservation requests from all outside agencies and colleagues
Answer General Reservations and Contact Us e-mail

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

Guest Experience Manager

We are actively searching for an experienced and energetic manager to become Gue...

Location

United States of America , San Francisco

Salary:

78000.00 - 82000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Hospitality Management degree preferred
equivalent experience considered
Minimum of 2 years of luxury hotel guest service experience required
Excellent communication skills
Ability to work flexible hours including evenings, weekends, and holidays
Strong organizational and time management skills with the ability to meet deadlines
Proficiency with Opera, Golden, and related sales and reservation systems

Job Responsibility

Directs and coordinates the activities of the team to create a special welcoming and memorable experience for our guests
Ensuring accurate communication and follow-up on any problem, guest request, and special requirement
Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Trains and schedules of the Guest Service Team
Supervises day-to-day performance of the staff
Coaches staff to achieve Benchmark standards
Works closely with Front Desk, Concierge, Reservations, Sales and Security to assure smooth handling of guest arrivals and departures
Manage all VIP arrival, in house and departing guests, ensuring the room blocks are accurate and special requests are properly actioned
The GEM is expected to work very closely with the room’s coordinator and the housekeeping team to ensure rooms are inspected and ready for all arriving VIP guests
Provides exceptional leadership and high standards at all times

What we offer

Market-leading benefits (Medical, Dental, Vision)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Guest Recognition Specialist and Group Rooms Coordinator

This hybrid role is part of the Commercial Division and is primarily responsible...

Location

United States of America , Miami Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College Education
Previous luxury hotel experience preferred
Great communications Skills

Job Responsibility

Review all guest reservations and profiles daily to prepare for arrivals
Process all group turnovers
Maintain Group Reservations email in-boxes
Communicate all group activity, pickup, attrition and contractual guidelines to Group Contacts, Conference Service Managers and Sales Managers

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Fulltime

Reservations Sales Specialist

The Reservations Sales Specialist position is responsible for selling a cluster ...

Location

United States of America , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be fluent in reading, writing and spoken English
Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel
Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
Excellent interpersonal, typing and communication skills, as well as a positive attitude
Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
Skills and ability to learn and master multiple software systems
Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
Proven sales conversion track record a plus

Job Responsibility

Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc.) and coordinate details of each booking following all reservation standards, processes, and procedures
Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed
Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures
Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments
Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action
Complete pre-arrival reservation detail process including but not limited to
confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom
Support Group Room Coordinator and Guest Recognition Specialist as needed
Accepts and delivers wake up calls, messages, and faxes in a timely manner

What we offer

Competitive salary, wages, and a comprehensive benefits package
Complimentary employee benefits after one year of service
401(k) Retirement Plan and Company Match
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Services Specialist

Legends Global, the leader in privately managed public assembly facilities, has ...

Location

United States , New Orleans

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Must successfully pass a driving record and criminal background check
Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office Programs (i.e., Word, Excel, PowerPoint)
Extensive experience with Photoshop and InDesign (or similar program)
Self-motivated and able to motivate others
Ability to perform multiple tasks and meet deadlines
Exceptional organizational and time management skills
Goal orientated, team player

Job Responsibility

Develop and facilitate Team Member training programs: annual, client-based, and new-hire orientations
Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives
Creative design and drafting of Team Member bulletins and correspondence
Creative design and development of quarterly newsletter
Create, edit, and update departmental manuals and materials
Maintain and update Team Member Tool Box
Assist in coordination and facilitation of Team Member Podcasts
Facilitate Reward & Recognition program during events (i.e., MVTM, A Little Lagniappe)
Coordinate events as part of Reward & Recognition program (i.e., Cinema in the Square, TM Appreciation Party)
Address questions/concerns via the Guest Services general phone line

Fulltime

Yacht Service Specialist

Reporting to the Manager-Shore Operations, the Yacht Service Specialist will sup...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred
Preference for degrees in Tourism and Hospitality or a related field
3+ years in luxury travel, preferably in luxury cruise industry
Previous experience delivering destination experiences within a luxury cruise line
Travel occasionally for training purposes
Strong email and telephone communication skills
Ability to work with confidential information

Job Responsibility

Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Provide guests with the highest level of personalized service and recognition through storing and sharing customer information
Ensure the integrity of the local database and provide support to the Private Yacht Consultant team
Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination
Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs
Show adaptability and flexibility to change any touring requests to a certain guests' needs
Work with Shore Experience management team to customize arrangements in coordination with DMC communication

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Ability to experience our hotels as a guest through the Employee Travel program
Complimentary Employee Meals

Fulltime

Talent Development Assistant

SCOPE: Considering the constant changes in the market and for the improvement of...

Location

Mexico , Riviera Maya

Salary:

Not provided

Rosewood Hotel Group

Expiration Date

Until further notice

Requirements

Ensure the effective implementation of all training policies, following the standards of Rosewood Hotels and the specific Resort, within Human Resources management
Plan, manage, and implement effective and systematic daily training activities and programs for all levels of internal guests
Ensure the implementation of an active and effective system within the training department
Ensure that the training center is properly maintained and that training documentation, materials, and facilities are correctly inventoried, stored, and accounted for
Maintain a training library as part of the training and development tools
Ensure that the recommended number of departmental trainers is trained for each department
Audit, evaluate, and regularly provide constructive feedback to Standards Specialists regarding their performance and effectiveness
Initiate and implement training, motivation, and recognition programs together with the Training Manager and the Director of Human Resources to motivate Standards Specialists
Work with Standards Specialists and ensure they comply with the monthly departmental training schedule
Assist Standards Specialists in the preparation of task lists and activity descriptions

Job Responsibility

Considering the constant changes in the market and for the improvement of one’s own career, being versatile and able to handle multiple tasks is imperatively expected
To ensure hotel operations and service, lateral transfers to other areas may occur in the medium or long term, with or without prior notice
You must also be prepared to accept other tasks, with or without any possible priority

Fulltime

Guest Recognition Specialist

Four Seasons

Location:
Mexico , La Ribera

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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