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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Recognition Specialist & Core Supervisor

Switzerland, Geneva · Job Posted April 27, 2026
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Job Description

The Guest Recognition Specialist & Core Supervisor oversees reservations and PBX operations while leading guest profile accuracy and pre-arrival personalization. This role ensures operational efficiency, data integrity, and exceptional guest experiences in alignment with Four Seasons standards, from booking through arrival.

Job Responsibility

  • Supervise and support Reservations & PBX agents to ensure efficiency, accuracy, and compliance with Four Seasons service standards
  • Handle guest complaints, escalations, and VIP bookings in accordance with company policy
  • Review and validate individual and group reservations, ensuring tasks are completed correctly
  • Communicate and implement new rates, packages, promotions, and procedures
  • Liaise with Sales, Marketing, Front Office, and operational departments to ensure seamless reservations flow
  • Manage travel agency commission checks and departmental manuals
  • Act on behalf of the Reservations Manager during absence and participate in required meetings
  • Maintain accurate, compliant guest profiles in Opera and Golden, following Global Data Entry Standards
  • Identify and flag duplicate or mismerged profiles in coordination with Corporate Guest Recognition
  • Manage guest essentials, preferences, subscriptions, and approval workflows
  • Conduct pre-arrival reviews to ensure profiles are correctly attached and enhanced with relevant information
  • Coordinate with departments to ensure guest preferences and essentials are prepared prior to arrival
  • Enter operational traces to support seamless arrivals and personalized stays
  • Handle data privacy, confidentiality requests, aliases, and third-party information inquiries in compliance with regulations
  • Train and support team members on reservations procedures and guest profile standards
  • Ensure all users authorized to edit profiles are properly trained and compliant
  • Respond according to crisis management and safety procedures when required
  • Monitor Guest Recognition KPIs, including pre-arrival checks and approval timelines

Requirements

  • Strong leadership, communication, and organizational skills
  • Guest-centric mindset with attention to detail and confidentiality
  • Fluent in French and English
  • Flexible availability including shifts, weekends, and holidays
  • Experience with Opera and Golden systems preferred

Nice to have

  • Additional languages
  • Experience with Opera and Golden systems
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