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Guest Reception Representative

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Capital Vacations

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Location:
United States , Pigeon Forge

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

17.00 USD / Hour
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Job Description:

Capital Vacations strives for excellence in everything we do. Our mission is simple: deliver unforgettable vacation experiences to our members and guests. We’re seeking an Administrative Associate to join our team in Pigeon Forge, TN. This role supports multiple functions, including Front Desk, Tour Reception, and Gifting, ensuring smooth operations and exceptional guest experiences.

Job Responsibility:

  • Welcome and check in guests, ensuring a smooth arrival experience
  • Assist with payments, reservations, and itinerary planning for local attractions
  • Provide area information, directions, and show details
  • Coordinate with vendors for entertainment, dining, and lodging
  • Prepare and distribute vouchers for shows and restaurants
  • Communicate updates to Sales Managers and Admin Leads
  • Maintain accurate daily reports and tour profiles
  • Keep the lobby clean and stocked with materials
  • Deliver exceptional customer service and resolve guest concerns
  • Other duties as assigned

Requirements:

  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Professional, friendly, and detail-oriented
  • Weekend and holiday availability
What we offer:
  • Company-Paid Life Insurance & Long-Term Disability
  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Discounted Vacation Stays
  • Paid Time Off starting immediately
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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