Guest Reception Representative Job at Capital Vacations (Pigeon Forge)

Guest Reception Representative

Capital Vacations strives for excellence in everything we do. Our mission is sim...

Location

United States , Pigeon Forge

Salary:

17.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional, friendly, and detail-oriented
Weekend and holiday availability

Job Responsibility

Welcome and check in guests, ensuring a smooth arrival experience
Assist with payments, reservations, and itinerary planning for local attractions
Provide area information, directions, and show details
Coordinate with vendors for entertainment, dining, and lodging
Prepare and distribute vouchers for shows and restaurants
Communicate updates to Sales Managers and Admin Leads
Maintain accurate daily reports and tour profiles
Keep the lobby clean and stocked with materials
Deliver exceptional customer service and resolve guest concerns
Other duties as assigned

What we offer

Company-Paid Life Insurance & Long-Term Disability
Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Discounted Vacation Stays
Paid Time Off starting immediately
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off

Fulltime

Guest Relations Agent

Closely deal with all requests, problems and needs of guests staying at the hote...

Location

Egypt , Hurghada

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

At least a vocational high school certificate or a related field or equivalent experience
Proven experience in the same role within the hotel industry
Knowledge of hotel operations, service standards, and guest expectations
Effective communication and interpersonal abilities
Detail-oriented and capable of managing multiple tasks and priorities
Flexibility to adapt to a dynamic and fast-paced environment
Fluency in verbal and written English is essential
Additional Russian language is a must, Arabic will be an advantage

Job Responsibility

Closely deal with all requests, problems and needs of guests staying at the hotel and find solutions to problems, focusing on guest satisfaction
Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly
Handle guest complaints and find solutions, report any problems that take time to solve to his/her direct manager and follow-up on the matter
Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have
Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these
Write down any comments, requests, suggestions and complaints received from guests during the day and report together with their answers and actions
Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers
Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation
Work in coordination with all departments and ensure the flow of necessary information
Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest

Fulltime

New

Guest Service Assistant

Our Guest Service Assistants are at the heart of the guest experience, making su...

Location

United Kingdom , East Kilbride

Salary:

12.71 GBP / Hour

Holiday Inn Taunton

Expiration Date

June 05, 2026

Requirements

A genuine passion for people and hospitality
Strong communication skills and the confidence to work as part of a team
A proactive approach
Comfortable using technology, including MS Office and similar tools.

Job Responsibility

Deliver excellent service across reception, restaurant, bar, meetings and events
Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting
Build genuine relationships with guests, adapting your approach to each individual
Maintain cleanliness and presentation across all guest areas
Help the hotel meet brand standards and company goals by delivering outstanding service every shift
Represent our values and culture, keeping guest experience at the centre of everything you do.

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support
Monthly service charge.

Parttime

Guest Service Assistant

Our Guest Service Assistants are at the heart of the guest experience, making su...

Location

United Kingdom , Norwich

Salary:

12.71 GBP / Hour

Holiday Inn Birmingham Bromsgrove

Expiration Date

May 08, 2026

Requirements

A genuine passion for people and hospitality
Strong communication skills and the confidence to work as part of a team
A proactive approach
Comfortable using technology, including MS Office and similar tools

Job Responsibility

Deliver excellent service across reception, restaurant, bar, meetings and events
Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting
Build genuine relationships with guests, adapting your approach to each individual
Maintain cleanliness and presentation across all guest areas
Help the hotel meet brand standards and company goals by delivering outstanding service every shift
Represent our values and culture, keeping guest experience at the centre of everything you do

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support

Parttime

!

New

Guest Service Assistant (Casual)

Our Guest Service Assistants are at the heart of the guest experience, making su...

Location

United Kingdom , Norwich

Salary:

12.21 GBP / Hour

Kew Green Hotels

Expiration Date

May 09, 2026

Requirements

A genuine passion for people and hospitality
Strong communication skills and the confidence to work as part of a team
A proactive approach
Comfortable using technology, including MS Office and similar tools

Job Responsibility

Deliver excellent service across reception, restaurant, bar, meetings and events
Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting
Build genuine relationships with guests, adapting your approach to each individual
Maintain cleanliness and presentation across all guest areas
Help the hotel meet brand standards and company goals by delivering outstanding service every shift
Represent our values and culture, keeping guest experience at the centre of everything you do

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support

Parttime

!

New

Guest Service Assistant

Our Guest Service Assistants are at the heart of the guest experience, making su...

Location

United Kingdom , East Kilbride

Salary:

12.71 GBP / Hour

Holiday Inn Ipswich-Orwell

Expiration Date

June 05, 2026

Requirements

A genuine passion for people and hospitality. Experience is great, but not essential.
Strong communication skills and the confidence to work as part of a team.
A proactive approach. (You notice what needs to be done and make it happen!)
Comfortable using technology, including MS Office and similar tools.

Job Responsibility

Deliver excellent service across reception, restaurant, bar, meetings and events.
Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
Build genuine relationships with guests, adapting your approach to each individual.
Maintain cleanliness and presentation across all guest areas.
Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
Represent our values and culture, keeping guest experience at the centre of everything you do.

What we offer

Career development through fully funded apprenticeships and our internal development programme.
Discounts on hotel stays and a variety of major retailers, restaurants and days out.
Free use of our gyms, pools, and leisure facilities.
24/7 access to wellbeing, financial, and legal support.
Monthly service charge

Parttime

Guest Service Assistant

Our Guest Service Assistants are at the heart of the guest experience, making su...

Location

United Kingdom , Norwich

Salary:

12.71 GBP / Hour

Holiday Inn Ipswich

Expiration Date

May 08, 2026

Requirements

A genuine passion for people and hospitality
Strong communication skills and the confidence to work as part of a team
A proactive approach
Comfortable using technology, including MS Office and similar tools

Job Responsibility

Deliver excellent service across reception, restaurant, bar, meetings and events
Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting
Build genuine relationships with guests, adapting your approach to each individual
Maintain cleanliness and presentation across all guest areas
Help the hotel meet brand standards and company goals by delivering outstanding service every shift
Represent our values and culture, keeping guest experience at the centre of everything you do

What we offer

Career development through fully funded apprenticeships and our internal development programme
Discounts on hotel stays and a variety of major retailers, restaurants and days out
Free use of our gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support
Monthly service charge

Parttime

!

Guest Service Representative

JLL is currently seeking a Guest Service Representative to join our Experience M...

Location

United States , Chicago

Salary:

21.00 - 22.00 USD / Hour

JLL

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
Professional demeanor and appearance
Positive and engaging personality in all work situations
Outstanding people skills
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Excellent oral and written communication skills
Ability to think quickly and efficiently when confronted with a client request
Self-starter, motivated, takes initiative, and anticipates needs of others

Job Responsibility

Provide outstanding guest experiences in a customer service setting
Courteously greet all tenants and visitors to the reception desk
Act as a guest services resource for the tenants and visitors to the property
Sign in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants
Contact tenants in courteous and professional manner when a guest is not pre-registered
Answer and respond to tenant phone calls and e-mails for assistance
Provide guidance and information as requested from tenants and visitors
Ensure familiarity with building management and security protocol
Develop and maintain professional relationships with key employee and tenant contacts
Maintain service alert awareness and report any security issues

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Guest Reception Representative

Capital Vacations

Location:
United States , Pigeon Forge

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2026

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