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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Guest Operations Coordinator

United Kingdom, London · Job Posted June 09, 2026
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Job Description

The Euro 2028 Guest Operations Coordinator assists in the planning and coordination of Guest Management & Protocol operations at the 9 stadiums. They will support in producing operational documents, development of procedures and training documents, ensuring that the teams onsite can deliver a seamless, high-quality guest experience.

Job Responsibility

  • Support the Senior Guest Operations and Protocol Manager in the planning, delivery and execution of guest management operation across 9 stadiums
  • Lead operational planning for 5 assigned stadiums
  • Conduct stadium site visits and coordinate with relevant project teams
  • Coordinate the guest host programme for hospitality products, including contracts, budgets, communication efficiency and long-term stakeholder engagement
  • Ensuring required levels of service for UEFA VIP guest target groups are appropriately planned for and delivered accordingly
  • Coordinate all logistical requirements across venues, including office setup, staffing plans, site visits, shift schedules, uniforms and guest host/volunteer placements
  • Prepare operational manuals and key documentation such as flow charts, dot plans, mappings and venue delivery plans
  • Liaise with key projects and other Guest Management & Protocol pillars to ensure communication lines and procedures to ensure deliverables

Requirements

  • Experience working in an administrative and coordination-focused role within the events industry
  • Experience supporting guest services or customer-facing operations within large-scale environments
  • Ability to manage multiple tasks or projects effectively while maintaining attention to detail
  • Clear and professional written and verbal communication skills
  • Ability to work accurately and adapt positively within changing operational environments
  • Strong Microsoft Office skills, including PowerPoint, Excel and Word
  • Excellent communication skills
  • Demonstrable organisational skills with the ability to manage multiple priorities and maintain attention to detail

What we offer

  • Competitive salary
  • 25 days holiday
  • pension
  • private medical insurance
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