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At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team. As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.
Job Responsibility:
Greeting guests, preparing welcome packs, and issuing accommodation keys
Offering clear and accurate information about our services and facilities
Upselling additional experiences to enhance guest stays
Assisting with guest queries and resolving issues in a professional, friendly manner
Serving customers in our campsite shop and processing till/card transactions
Selling tickets and booking animal experiences
Supporting guests at turnstiles and ticket points
Looking after VIP guests and Annual Pass Holders
Assisting other departments when required
Requirements:
Strong customer service focus with a can-do attitude
Great verbal and written communication skills
Basic computer knowledge (Outlook, Word, Excel)
Ability to stay calm under pressure and work independently or as part of a team
Comfortable standing for long periods and working outdoors in all weathers
Willingness to interact with guests throughout their visit
A reasonable level of fitness
Proof of right to work in the UK (birth certificate or passport)
Contact details of a reference
Nice to have:
Experience in a holiday park or similar environment