Guest Experience Team Member

• Greeting guests, preparing welcome packs, and issuing accommodation keys
• Offering clear and accurate information about our services and facilities
• Upselling additional experiences to enhance guest stays
• Assisting with guest queries and resolving issues in a professional, friendly manner
• Serving customers in our campsite shop and processing till/card transactions
• Selling tickets and booking animal experiences
• Supporting guests at turnstiles and ticket points
• Looking after VIP guests and Annual Pass Holders
• Assisting other departments when required

• Strong customer service focus with a can-do attitude
• Great verbal and written communication skills
• Basic computer knowledge (Outlook, Word, Excel)
• Ability to stay calm under pressure and work independently or as part of a team
• Comfortable standing for long periods and working outdoors in all weathers
• Willingness to interact with guests throughout their visit
• A reasonable level of fitness
• Proof of right to work in the UK (birth certificate or passport)
• Contact details of a reference

Experience in a holiday park or similar environment

• Friends & Family passes
• Discounted tickets
• Flexible shifts
• Great opportunities for career development