CrawlJobs Logo
Webrecruit Logo Webrecruit · Hospitality and Tourism

Guest Experience Team Member

United Kingdom, Exeter 12.30 GBP / Hour · Job Posted January 04, 2026
Apply Position
Job Link Share

Job Description

At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team. As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.

Job Responsibility

  • Greeting guests, preparing welcome packs, and issuing accommodation keys
  • Offering clear and accurate information about our services and facilities
  • Upselling additional experiences to enhance guest stays
  • Assisting with guest queries and resolving issues in a professional, friendly manner
  • Serving customers in our campsite shop and processing till/card transactions
  • Selling tickets and booking animal experiences
  • Supporting guests at turnstiles and ticket points
  • Looking after VIP guests and Annual Pass Holders
  • Assisting other departments when required

Requirements

  • Strong customer service focus with a can-do attitude
  • Great verbal and written communication skills
  • Basic computer knowledge (Outlook, Word, Excel)
  • Ability to stay calm under pressure and work independently or as part of a team
  • Comfortable standing for long periods and working outdoors in all weathers
  • Willingness to interact with guests throughout their visit
  • A reasonable level of fitness
  • Proof of right to work in the UK (birth certificate or passport)
  • Contact details of a reference

Nice to have

Experience in a holiday park or similar environment

What we offer

  • Friends & Family passes
  • Discounted tickets
  • Flexible shifts
  • Great opportunities for career development
Webrecruit - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Experience Team Member

8 matching positions

Guest Solutions Team Member

As a Guest Solutions Team Member, you will be interacting with our guests via te...
Location
Location
United Kingdom , Hemel Hempstead
Salary
Salary:
Not provided
butlins.com Logo
Butlin's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of providing excellent customer service
  • Good organisational skills to manage many guests at one time
  • Ability to stay calm and focused in a pressurised environment
  • Ability to really put yourself in someone else’s shoes and empathise with them about their experience
  • Experience of dealing professionally and confidently with people at all levels and to ensure the guest always feels valued and listened to
  • Confidence and credibility to articulate points with clarity
  • You must be able balance the guests and business needs to find the best resolution
  • A good written communication with excellent spelling, grammar and punctuation abilities
  • Problem solving attitude
  • Ability to think on your feet using knowledge of Butlins to assist guests and team
Job Responsibility
Job Responsibility
  • Logging all feedback, queries and questions on to our PRIME system, making sure everything is recorded fully and accurately
  • Acknowledging receipt of feedback to our guests and helping to build a relationship with them quickly by setting our guests expectation of when we will come back to them, in line with our service level agreement
  • Working with resort teams to fully investigate feedback, and decide on a way to resolve our guests experience
  • Calling our guests to discuss their experiences and resolve issues within set time frames
  • Responding in a positive, empathetic and Butlins style that exceeds our guest’s expectations and addresses the root cause of their experience
  • Accurately recording resolutions, and following this with an email or letter to guests to confirm
  • Managing a variety of guests and situations throughout the day
  • Working with our resort teams and call centre team to support the value chain and help our guests
  • Visiting our resort teams regularly to build excellent relationships and help our guests
  • Supporting Customer Care, Sales and Social Media teams when necessary
  • Fulltime
Read More
Arrow Right
New

Food And Beverage Team Member

Join us if you enjoy helping other people to have a great time - be part of a fu...
Location
Location
United Kingdom , Knutsford
Salary
Salary:
Not provided
bullsheadearlswood.co.uk Logo
Bulls Head, Earlswood
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Friendly
  • extremely personable
  • ability to deliver company standards
  • enjoy working in a busy environment
  • previous experience in a bar, café or restaurant is ideal but a great work ethic is more important
Job Responsibility
Job Responsibility
  • Greet guests with a warm and friendly smile
  • Take food and drink orders and serve guests with a brilliant customer service ethic
  • Assist with menu suggestions and recommendations
  • Prepare perfectly laid tables for each guest visit
  • Ensure high standards are delivered and maintained at all times
  • Provide guests with the warmest hospitality ensuring they want to return
  • Team work
What we offer
What we offer
  • Tips paid monthly
  • Stream (access up to 40% of wages as you earn them each week)
  • 28 days annual leave (rising to 33 days after 5 years)
  • Free meal whilst on duty
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Discounted accommodation, food and drink in beautiful properties across the country
  • Free use of gym on site and discounted spa treatments
  • Free car parking where applicable
  • Fulltime
Read More
Arrow Right
New

Bar Team Member

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venue...
Location
Location
United Kingdom , Lincoln
Salary
Salary:
12.81 GBP / Hour
slugandlettuce.co.uk Logo
Slug And Lettuce
Expiration Date
July 28, 2026
Flip Icon
Requirements
Requirements
  • 18 or over as the roles involves the sale of alcohol
Job Responsibility
Job Responsibility
  • Greet every guest in a way that feels comfortable for you and helps them feel welcome
  • Follow clear steps to prepare and serve our high-quality food and drinks
  • Share recommendations when it feels appropriate to create a positive experience for guests
  • Help maintain a clean and safe space for everyone to enjoy
What we offer
What we offer
  • 25% off food and drink across our Managed Pubs via Reward Card
  • Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Hotel Discounts
  • Flexible working
  • Discounted Rates at David Lloyd and PureGym
  • Discounted Dental Insurance
  • Early access to your earned wages
  • Award winning development programmes
  • Parttime
Read More
Arrow Right
New

Kitchen Team Member

Are you a Kitchen Team Member or a Kitchen Porter who is ready to take the next ...
Location
Location
United Kingdom , Newcastle Upon Tyne
Salary
Salary:
13.40 GBP / Hour
slugandlettuce.co.uk Logo
Slug And Lettuce
Expiration Date
July 19, 2026
Flip Icon
Requirements
Requirements
  • A passion for Hospitality
  • A willingness to learn new skills everyday
  • A keen eye for detail
  • The ability to assist the Head Chef with orders, stock taking, food hygiene at Slug And Lettuce
  • The experience to maintain kitchen equipment
Job Responsibility
Job Responsibility
  • Assisting with food preparation
  • Produce high-quality dishes consistently to specification for our guests
  • Ensure the kitchen is in an excellent, clean and hygienic condition at all times
  • Overseeing deliveries
  • Offer suggestions and creative ideas that can improve the kitchen's performance
  • Work with the team to achieve company targets
What we offer
What we offer
  • Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • Corporate Discounted Rates at David Lloyd and PureGym
  • Discounted Dental Insurance
  • Stream – Early access to your earned wages
  • Parttime
Read More
Arrow Right
New

Bar Team Member

We are excited to welcome new Bar Team Members to Slug And Lettuce. No prior exp...
Location
Location
United Kingdom , Reading
Salary
Salary:
12.81 GBP / Hour
slugandlettuce.co.uk Logo
Slug And Lettuce
Expiration Date
July 13, 2026
Flip Icon
Requirements
Requirements
  • 18 or over as the role involves the sale of alcohol
Job Responsibility
Job Responsibility
  • Greet every guest in a way that feels comfortable for you and helps them feel welcome
  • Follow clear steps to prepare and serve our high-quality food and drinks
  • Share recommendations when it feels appropriate to create a positive experience for guests
  • Help maintain a clean and safe space for everyone to enjoy
What we offer
What we offer
  • Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • Corporate Discounted Rates at David Lloyd and PureGym
  • Discounted Dental Insurance
  • Stream – Early access to your earned wages
  • Award winning development programmes
  • Parttime
Read More
Arrow Right
New

Kitchen Team Member

Are you a Kitchen Team Member or a Kitchen Porter who is ready to take the next ...
Location
Location
United Kingdom , Lincoln
Salary
Salary:
13.00 GBP / Hour
slugandlettuce.co.uk Logo
Slug And Lettuce
Expiration Date
July 19, 2026
Flip Icon
Requirements
Requirements
  • A passion for Hospitality
  • A willingness to learn new skills everyday
  • A keen eye for detail
  • The ability to assist the Head Chef with orders, stock taking, food hygiene at Slug And Lettuce
  • The experience to maintain kitchen equipment
Job Responsibility
Job Responsibility
  • Assisting with food preparation
  • Produce high-quality dishes consistently to specification for our guests
  • Ensure the kitchen is in an excellent, clean and hygienic condition at all times
  • Overseeing deliveries
  • Offer suggestions and creative ideas that can improve the kitchen’s performance
  • Work with the team to achieve company targets
What we offer
What we offer
  • Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Estate
  • Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
  • VIP entry to our Pubs and Bars
  • Stonegate Hotel Discounts
  • Flexible working
  • Corporate Discounted Rates at David Lloyd and PureGym
  • Discounted Dental Insurance
  • Stream – Early access to your earned wages
  • Parttime
Read More
Arrow Right
New

Kitchen Team Member

Come and be a Kitchen Team Member at The Brache Beefeater in Luton. Help us prep...
Location
Location
United Kingdom , Luton
Salary
Salary:
12.76 GBP / Hour
beefeater.co.uk Logo
BEEFEATER
Expiration Date
September 03, 2026
Flip Icon
Requirements
Requirements
  • No chef experience needed
Job Responsibility
Job Responsibility
  • Prepare, cook and serve mouth-watering meals to guests
What we offer
What we offer
  • Training and support
  • up to 60% off Premier Inn rooms
  • 25% off meals in Whitbread Restaurants
  • Company pension
  • save as you earn scheme
  • discounts on shops, utility bills, travel, cinema, supermarkets and more
  • £40 voucher to spend in restaurant upon joining
  • Parttime
Read More
Arrow Right
New

Front of House Team Member

We are an established hospitality business entering an exciting new chapter. Fol...
Location
Location
United Kingdom , Welwyn Garden City
Salary
Salary:
18.00 - 18.50 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A people-person who loves good food and great company
  • Experience in restaurants or hospitality is a plus, but attitude and enthusiasm are just as important
  • Someone who thrives in a fast-paced, fun environment and is genuinely interested in our product and its provenance
  • Flexible with your hours
Job Responsibility
Job Responsibility
  • Delivering warm, attentive service — with a dash of your own personality
  • Guiding guests through our delicious menu of classic French dishes and wines
  • Creating that authentic brasserie atmosphere, casual, lively, and full of heart
  • Working closely with a passionate team that feels like family
What we offer
What we offer
  • Employee meals on shift
  • Discounts for your family and friends
  • Great hourly rates plus a share of the tips
  • Access to your pay early through our partnership with Stream
Read More
Arrow Right