Guest Experience Team Leader (Front Office) Job at Four Seasons (Singapore)

Assistant Director of Front Office, Guest Experience & Loyalty

Reporting to the Director of Front Office, the Assistant Director of Front Offic...

Location

Canada , Victoria

Salary:

69600.00 USD / Year

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Previous leadership experience in Front Office, Reservations, or Rooms Division, ideally in a luxury or high-volume environment
Proven ability to lead teams, develop talent, and drive performance
Strong understanding of hotel operations, including Front Office systems and reservation platforms
Ability to balance operational demands with strategic priorities
Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills, with the ability to translate data into action
Excellent communication and interpersonal skills
Experience working cross-functionally with Revenue Management and Sales teams is an asset

Job Responsibility

Lead Guest Services and Concierge teams as the head of the department, driving KIP aligned with hotel goals
Support the Director of Front Office in the strategic planning, organization, and execution of Front office operations
acting as proxy to the Director in their absence
Lead the team to deliver consistent, anticipatory and elevated service aligned with brand and luxury standards
Personalize experiences for all guests, with particular focus on VIP’s, repeat guests, and ALL Accor Members
Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability, engagement, and a commitment of excellence
Monitor performance of team members and provide coaching, development and progressive corrective action where required
Create a culture of guest recognition, ensuring proactive engagement
Monitor operational performance, guest feedback, identify trends while implementing action plans to improve performance and satisfaction
Oversee daily operations of Bell, Valet, Concierge, and Guest Services with precision and consistency

What we offer

Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Competitive Salary starting at $69,600

Fulltime

Front Office Team Leader

Assist staff with expediting problem payments (e.g., problems processing credit ...

Location

Philippines , Puerto Princesa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year related work experience

Job Responsibility

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Cash guests' personal checks and traveler's checks

Fulltime

Guest Experience Host Team Leader

As a Guest Experience Host Team Leader, you will play a key leadership role with...

Location

Australia , Dunsborough

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Proven ability to achieve targets in a GEH or similar sales-focused role
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Ability to lead, motivate, and mentor a team to success
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets
Responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions
Assist the Front Office Manager with administrative duties, reporting, and communication tasks
Use coaching and leadership skills to elevate the performance of your team
Ensure guests receive a warm, professional, and memorable experience from check-in to check-out

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Subsidised private health cover (upon successful completion of probation)

Fulltime

Guest Services Team Leader

We are looking for a Guest Services Team Leader to join our brilliant Rapport te...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
Ideally, have at least one year of leadership experience, with natural talent to lead, support, and motivate others
Be warm, confident, and genuinely enjoy helping people
Stay calm, organised, and focused in a busy environment
Have a proactive mindset and enjoy finding smart solutions
Communicate clearly and professionally at all levels

Job Responsibility

Lead by example and support the day-to-day running of the reception
Welcome guests and clients with warmth and professionalism
Manage meeting room bookings and ensure spaces are client-ready
Oversee front desk operations and provide administrative support
Operate the main switchboard and direct calls efficiently
Liaise with catering and office teams to ensure seamless service

What we offer

Enjoy exclusive travel and grocery discounts
Life assurance and cash rewards
Benefit from a contributory pension scheme
Access wellness programs
Employee Assistance Program
Digital GP services
Unlock endless learning and development opportunities
Celebrate Excellence with WOW Awards
Take one paid day off annually to support a cause you’re passionate about

Fulltime

Front Office Shift Leader

As Front Office Supervisor, the successful candidate will be responsible for man...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED and/or two-year degree from an accredited university
two years of experience in guest services, reception, or a related professional area
previous experience in the role
fluent knowledge of both English and Italian

Job Responsibility

Manage front office functions and supervise staff on a shift basis
supervise room allocation based on occupancy and guest requests
ensure compliance with procedures and guest satisfaction
perform check-in/check-out procedures, guest management, and related accounting
provide support to guests based on their requests
manage daily operations, ensuring quality, standards, and meeting customer expectations
handle complaints, resolve disputes, and resolve grievances and conflicts
oversee staffing levels to ensure that customer service, operational needs, and financial goals are met
provide operational support to the team
interact with customers to obtain feedback on product quality, service levels, and overall satisfaction

Fulltime

Style Team Leader (Housekeeping Supervisor)

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

Maldives

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to read and visually verify information in a variety of formats (e.g., small print)

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

Reception Team Leader

We're seeking a warm and friendly Reception Team Leader to support with the mana...

Location

United Kingdom , Bristol

Salary:

Not provided

Bulls Head, Earlswood

Expiration Date

July 08, 2026

Requirements

Previous supervisory experience
Experience of working with Opera PMS
Friendly and personable
Passionate about hospitality
Warm, genuine and professional personality
Great communication skills
Flair for organisation

Job Responsibility

Supervise, motivate and develop the Reception team
Ensure all team guest interactions are warm, friendly, accurate and efficient
Effectively respond to Guest queries and provide recommendations on Hotel products and services
Undertake and manage administration procedures in line with company procedures
Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
Work with your team and the wider hotel to provide the best possible service
Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required

What we offer

Training and support to develop and progress
Stream - ability to access up to 40% of your wages as you earn them each week
Free parking
Tips paid monthly
Free meal whilst on duty
Health cash plan with access to discounted perks
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Use of brilliant gym on site and discounted Spa treatments

Fulltime

Flex Manager, Digital Guest Experience And Empower

The FLEX Manager, Digital Guest Experience (DGE) + GXP is part of the US & Canad...

Location

United States , Bethesda

Salary:

41.97 - 63.12 USD / Hour

Marriott Bonvoy

Expiration Date

June 12, 2026

Requirements

4-year Bachelor's degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, plus 3+ years of hospitality leadership experience OR a combination of education and experience from which comparable knowledge can be gained
Leadership experience in two of the following hospitality areas: Front Office, At Your Service (AYS), Housekeeping, Guest Relations, Front Office, Quality, Training, Sales or CRM
Knowledge of MARSHA, Opera/FSPMS, LightSpeed, Fosse

Job Responsibility

Provide operational support for Digital Guest Experience and GXP across brands in the US and Canada
Provide insight and recommendations for the development and refinement of DGE and GXP platforms and operational processes that improve platform usability, service delivery, and adoption
Identify property-level performance gaps and partner with continent leaders to implement targeted solutions
Design and enhance training materials for on-property and above-property audiences
Facilitate workshops and training sessions that build operational capability and support platform effectiveness
Participate in continent and global forums to provide guidance, updates, and operational direction on guest experience platforms
Contribute to establish and communicate performance metrics and scorecards to monitor results and support decision-making
Support deployment activities for guest experience platforms, including launch readiness and in-market execution
Analyze operational data to identify service gaps and recommend process improvements and training strategies
Contribute to system development, implementation, defect resolution, enhancements, and upgrades for Digital Guest Experience and GXP platforms

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical
dental
vision
health care flexible spending account

Fulltime

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Guest Experience Team Leader (Front Office)

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