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Guest Experience Supervisor

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Four Seasons

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Location:
Greece , Vouliagmeni

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

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Job Description:

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), we are seeking a highly engaged Guest Experience Supervisor for the Season 2026 (minimum 6 or 7 months contract).

Job Responsibility:

  • Review daily arrivals and departures to ensure proper handling of VIP and return guests
  • Update Golden Profiles of our guests with preferences
  • Perform in room C/I and C/O when required
  • Support the GEM with our Elite inbox, ensuring that the dedicated Elite guest email and phone lines are monitored within office opening hours, and that all Elite guest bookings and enquiries are handled promptly and accurately according to program standards
  • In GEM absence, welcome Elite Guests and high profile guests and act as a privileged point of contact for any requests they may have during their stay
  • Personally follow-up on all those guests’ requests and preferences before arrival and during their stay to ensure that their requests are handled promptly and accurately by all departments
  • Take immediate steps to handle and resolve any VIP guest complaint or incident reported to management and keep Higher Management updated of any major glitch or incident involving an Elite or high profile guest guests
  • Reach out to VIP guests that have experienced difficulties during their stay to ensure their complaint has been solved to their satisfaction and offer compensation as appropriate
  • Provide advice and support to the GEM and senior management on all aspects of the Guest Experience
  • Take an active role in daily handovers and Departmental / Management meetings, contributing and communicating relevant issues

Requirements:

  • Bachelor’s Degree is required
  • Applicants must have European Passport or the legal right to work in Greece
  • Have advanced computer skills including MS Office and Outlook and a thorough knowledge of the Front Office systems, such as Opera, Web Checkin, HotSoS, KEY
  • Be fluent in English and a third language if possible
  • Have a sufficient experience in Room Division departments
  • Proficiency in Greek is an advantage

Nice to have:

  • Proficiency in Greek is an advantage
  • Be fluent in a third language if possible
What we offer:
  • Competitive Salary and comprehensive Benefits Package
  • Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
  • Ticket Restaurant monthly allowance of €100
  • Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
  • Employee Recognition Program
  • Opportunities for Global Travel through Task Forces and Transfers
  • Access to Four Seasons global Training & Development

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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