Guest Experience Supervisor Job at Marriott Bonvoy (Seoul)

Guest Experience Supervisor

AC Hotel by Marriott Manila is hiring a Guest Experience Supervisor to oversee g...

Location

Philippines , Manila

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Equal opportunity employer
Access to career growth opportunities
Welcoming and inclusive environment
Opportunity to work in a global team

Fulltime

Guest Experience Supervisor

Guest Experience Supervisor position at Jaipur Marriott Hotel responsible for pr...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Training and development opportunities
Recognition programs
Holistic well-being focus
True camaraderie with diverse group of co-workers
Luxury work environment

Fulltime

Guest Experience Supervisor

Guest Experience Supervisor position at Courtyard by Marriott Gorakhpur responsi...

Location

India , Gorakhpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Guest Experience Supervisor

The Guest Experience Supervisor at Fairfield by Marriott Cebu Mactan oversees gu...

Location

Philippines , Cebu Mactan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
None

Job Responsibility

Process guest check-ins, verifying guest identity, payment, and assigning rooms
Assist management in training and evaluating employees
Accommodate guest requests and ensure satisfaction
Process all payment types and complete cashier reports
Listen and respond appropriately to employee concerns
Maintain confidentiality and adherence to company standards
Perform other job duties as assigned by supervisors

Fulltime

Guest Experience Supervisor

Join GuestReady as a Guest Experience Supervisor. GuestReady is a global game-ch...

Location

Portugal , Porto

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Proven experience in customer service, hospitality, operations, or a similar environment
Previous exposure to supervisory, team lead, or coaching responsibilities (highly preferred)
Strong understanding of service quality, SLA management, and team performance metrics
Exceptional communication, leadership, and problem-solving skills
Ability to remain calm, fair, and structured when handling escalations or high-pressure situations
High sense of ownership, accountability, and commitment to team success
Flexibility to work rotating shifts, including evenings and weekends
Hybrid work model – 2 days per week in the office

Job Responsibility

Lead, coach, and support L1 and L2 agents through regular 1:1s, feedback sessions, and daily guidance
Monitor team performance, focusing on SLA adherence, quality, accuracy, and productivity
Drive motivation, engagement, and attendance, creating a supportive and accountable culture
Ensure SOP compliance and perform ongoing quality assurance checks
Provide actionable feedback and collaborate with QA and Training teams to identify and close performance gaps
Maintain high standards in all escalations and written communications
Identify recurring issues or operational inefficiencies and propose clear improvements
Communicate updates, priorities, and policy changes promptly and clearly
Support the rollout and adoption of new processes that enhance efficiency and team performance

What we offer

Hybrid work flexibility
Join a fast-growing global company shaping the future of travel tech
Work with an international, collaborative, and diverse team
Continuous learning, coaching, and growth opportunities
Comprehensive health coverage
Well-being initiatives and a positive team culture
Pet-friendly offices

Guest Relations Supervisor

We are seeking an enthusiastic and customer-focused Guest Relations Supervisor t...

Location

Vietnam , Phu Quoc

Salary:

Not provided

The Hoxton

Expiration Date

Until further notice

Requirements

Minimum of 3 years' experience in a guest relations or front office supervisory role, preferably in a large scale, high volume, luxury hotel or resort
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong leadership abilities and experience in team management
Proven problem-solving skills and the ability to make decisions in a fast-paced environment
Fluency in English
Proficiency in hotel management software systems, such as Opera PMS
Detailed-oriented with exceptional organisational skills
Empathetic approach to guest service with a genuine passion for hospitality
Cultural sensitivity and awareness
Ability to work flexible hours, including evenings, weekends, and holidays

Job Responsibility

Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure
Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met
Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction
Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs
Maintain detailed guest profiles and records of preferences to enhance future visits
Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards
Coordinate special guest events, amenities, and welcome arrangements
Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement
Promote the local culture and attractions of Phu Quoc, enhancing guests' overall experience on the island

What we offer

A competitive package and plenty of development opportunities

Fulltime

Golden Experience Supervisor

The Golden Experience Supervisor is responsible for the operational delivery of ...

Location

United Kingdom , Macclesfield

Salary:

17.00 GBP / Hour

LaplandUK

Expiration Date

Until further notice

Requirements

Minimum one year working as a manager in a customer operations environment
Strong working knowledge of best Health and Safety practices
Experience co-ordinating teams within a guest-facing operation
Excellent communication, interpersonal and diplomacy skills
Bright with a strong sense of initiative
Confident with technology
Flexibility of approach to working environment needs
Ability to work well in a team environment
Positive attitude throughout to ensure a good morale is sustained onsite
Organisational skills and attention to detail

Job Responsibility

Ensure hosts have all the requirements for guest tours
allocated seating in performance areas, dining rooms are set up and gifting stock is available
Ensure a complete and up-to-date working knowledge of procedures
Report any issues from hosts to the Golden Experience Manager across departments
Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies
Deliver daily briefings to teams
Ensure standards are kept exceptionally high during the experience with spot checks and checklists
Lead hosts day to day keeping morale high across the team
Coordinate staff schedules to ensure smooth and timely delivery and report any daily absences
Report any staffing concerns

What we offer

Hourly pay of £17.00 per hour, plus holiday pay which is paid at the end of your contract
Free hot meal per day
Free coffee, tea and soft drinks
20% discount in LaplandUK retail shops on selected dates
Free Parking
Shuttlebus from Macclesfield Train Station to event site

Supervisor-Guest Relations

Supervisor position at Sheraton Shanghai Waigaoqiao Hotel responsible for guest ...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Respond to questions from guests and follow up to ensure satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas
Respond to guest requests for special arrangements or services
Contact appropriate departments to resolve guest requests
Collaborate with management to develop procedures and set goals
Assign and ensure work tasks are completed on time and meet quality standards
Follow all company policies and procedures
Welcome and acknowledge all guests according to company standards
Develop and maintain positive working relationships

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Fulltime

Guest Experience Supervisor

Marriott Bonvoy

Location:
South Korea , Seoul

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 19, 2025

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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