Guest Experience Supervisor Job at Marriott Bonvoy (Seoul)

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Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Jordan , Aqaba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Supervisor

At Four Seasons Resort and Residences Whistler the Guest Experience team deliver...

Location

Canada , Whistler

Salary:

27.45 - 29.95 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Office experience is required, preferably within a luxury hotel
Excellent customer service experience
Ability to multi-task and remain highly organized
Excellent communication skills in English (written, oral and speaking)
Valid work authorization for Canada

Job Responsibility

Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience
Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services)
Greet arriving and departing guests, providing genuine hospitality and recognition
Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction
Update Golden Profile of each guest with preferences collected throughout their stay
Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

What we offer

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Access to affordable shared staff accommodation
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Retirement plan with employer contribution
Paid time off
vacation days and additional floating holidays per year
Excellent training and development program
Discovery Nights at Four Seasons worldwide

Fulltime

Guest Experience Supervisor

At Four Seasons Resort and Residences Whistler the Guest Experience team deliver...

Location

Canada , Whistler

Salary:

27.45 - 29.95 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Previous Front Office experience is required, preferably within a luxury hotel
Excellent customer service experience
Ability to multi-task and remain highly organized
Excellent communication skills in English (written, oral and speaking). Additional languages is an asset
Valid work authorization for Canada

Job Responsibility

Ensure accurate and timely communication of guest preferences, coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience. Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services)
Greet arriving and departing guests, providing genuine hospitality and recognition
Personalize guest experience by utilizing Golden to maximize guest recognition and satisfaction
Update Golden Profile of each guest with preferences collected throughout their stay
Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolve customer complaints
assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

What we offer

Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period
Access to affordable shared staff accommodation
Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc
Complimentary meal per shift in our employee dining room
Retirement plan with employer contribution
Paid time off
vacation days and additional floating holidays per year
Excellent training and development program
Discovery Nights at Four Seasons worldwide

Fulltime

Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins
Set up accurate accounts for each guest
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room key
Compile and review daily reports
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Process all payment types

Fulltime

Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Supervisor

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Guest Experience Supervisor

Location

Malaysia , Puchong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

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