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Guest Experience Supervisor

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Four Seasons

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Location:
Italy , Venice

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Experience Supervisor is responsible for delivering exceptional guest interactions across arrival, in‑stay, and departure touchpoints. This role ensures high visibility in guest areas, drives service excellence, and supports personalized recognition for VIP and returning guests, embodying the Four Seasons commitment to genuine hospitality.

Job Responsibility:

  • Assist in managing the full guest experience, ensuring personalized service and flawless coordination from arrival to departure
  • Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities
  • Collaborate with all departments (F&B, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience
  • Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care
  • Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction
  • Assist in monitoring and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement

Requirements:

  • Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge
  • Have fluency in English and Italian
  • Experience in Concierge or Guest Relations is highly preferred
  • Minimum 1 year managing a team
  • Must have experience in Opera
  • Strong leadership & organizational skills required
  • Excellent communication and interpersonal abilities
  • Problem-solving and conflict-resolution skills
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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