Guest Experience Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Jordan, Aqaba

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Supervisor position at The Westin Saraya Aqaba Resort & Spa, responsible for processing guest check-ins, managing accounts, ensuring proper billing, assisting with training and development of employees, and providing exceptional guest service in a luxury hospitality environment.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room key
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank
Obtain manual authorizations
Notify Loss Prevention/Security of guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
Serve as role model and first point of contact for Guarantee of Fair Treatment/Open Door Policy

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Nice to have:

Passionate
Active
Optimistic
Adventurous
Takes pride in maintaining well-being

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Commitment to non-discrimination
Wellness programming
Global team environment

Additional Information:

Job Posted:
September 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Supervisor