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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Experience Supervisor

Bermuda · Job Posted March 26, 2026
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Job Description

This position is responsible for managing the day-to-day operation to deliver a wide range of front of house services that guide the guest through their entire stay.

Job Responsibility

  • Manage the day-to-day operation to deliver a wide range of front of house services that guide the guest through their entire stay
  • Complete designated cashier and closing reports in the computer system
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key
  • Sell a room/accommodation to guests without reservations based on availability
  • Ensure rates match market codes and that any exceptions are documented
  • Ensure checks that come from outlets are scanned and charged to room
  • Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time or for an entire work shift
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
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