Guest Experience Specialist Jobs

Guest Experience Specialist

GuestReady

Location:
Brazil

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a Brazil-based freelance Guest Experience Specialist to join our Night Operations Team. You’ll provide 24/7 support to guests during European night hours, ensuring smooth stays and excellent service. If you love hospitality, solving problems, and communicating clearly, this role is for you. You’ll handle guest inquiries, resolve booking issues, and collaborate with local and international teams — all from the comfort of your home in Brazil.

Job Responsibility:

Provide fast, friendly, and professional support via email, chat, and phone
Resolve booking-related issues: date changes, payment errors, or double bookings
Act as the first point of contact for guests with active reservations
Coordinate with local teams to solve urgent problems (maintenance, cleaning, Wi-Fi, etc.)
Follow up to ensure guests’ issues are fully resolved
Learn and use GuestReady’s tools and processes to handle cases efficiently
Delight guests by offering tips, arranging special requests, or creative solutions

Requirements:

Fluency in Portuguese and English
Previous experience in hospitality, customer service, or similar roles
Proactive, independent, and problem-solving mindset
Comfortable with digital tools and tech platforms
Available to work European night hours
Positive, resilient, and adaptable in a fast-paced environment

Nice to have:

Spanish/French is a plus

What we offer:

Work fully remotely from anywhere in Brazil
Be part of a multicultural, global team
Gain international experience in travel and hospitality
Learn and grow with continuous training opportunities
Flexible freelance contract — competitive pay and bonuses possible
Supportive and people-focused company culture

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.