Guest Experience Specialist Job at Four Seasons (Mahé Island)

Guest Experience Specialist

Four Seasons

Location:
Seychelles , Mahé Island

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it's just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you'll find it here.

Job Responsibility:

Act as a primary point of contact for guests, ensuring all interactions are handled with professionalism, warmth, and attention to detail
Anticipate guest needs and preferences by reviewing guest profiles, history, and special requests prior to arrival
Coordinate and personalize guest experiences, including special occasions, amenities, excursions, and tailored services
Ensure all guest requests and concerns are handled promptly and efficiently, following up to ensure complete satisfaction
Collaborate closely with Front Office, Housekeeping, Food & Beverage, and other departments to deliver seamless service
Maintain accurate and detailed guest profiles, preferences, and feedback within the system
Proactively engage with guests throughout their stay to enhance their experience and identify opportunities for service recovery or personalization
Handle guest feedback and complaints with professionalism, ensuring timely resolution and escalation when necessary
Support arrival and departure experiences, including room allocations, VIP setups, and special arrangements
Promote resort services, facilities, and experiences to maximize guest engagement and satisfaction
Ensure adherence to Four Seasons’ service standards, policies, and procedures at all times
Comply with Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact
Foster a positive and collaborative working environment across all departments

Requirements:

High School education or equivalent
Diploma or Degree in Hospitality Management or related field preferred
Minimum 2–3 years of experience in guest relations, front office, or a similar role within a luxury hospitality environment
Strong communication and interpersonal skills with a guest-centric approach
Excellent organizational and multitasking abilities
Ability to anticipate guest needs and deliver personalized service experiences
Strong problem-solving skills with the ability to handle guest concerns effectively and professionally
Proficiency in hotel systems (e.g., Opera or similar) and Microsoft Office applications
Ability to work under pressure in a fast-paced environment
Strong attention to detail and commitment to service excellence
Fluency in English
additional languages are an advantage
Positive attitude, professionalism, and a passion for delivering exceptional guest experiences

Nice to have:

Diploma or Degree in Hospitality Management or related field
additional languages

What we offer:

Competitive Salary and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Four Seasons - All Job Offers

Job Link Share: