Guest Experience Specialist, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Queretaro Juriquilla

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset. They are empowered to move about their space and do what needs to be done.

Job Responsibility:

Deliver smooth check-in and check-out
Build memorable and unique guest experiences
Guide guests through their entire stay
Take ownership of guest experience in main hotel areas
Process operational needs
Address guest requests
Complete reports
Deliver quality meals
Share highlights of local area
Create safe workplace
Follow company policies and procedures
Maintain confidentiality
Protect company assets
Uphold quality standards
Maintain professional uniform, personal appearance, and communications

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

What we offer:

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Specialist