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GuestReady Logo GuestReady · Hospitality and Tourism

Guest Experience Specialist

Brazil, Sao Paolo · Job Posted June 15, 2026
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Job Description

As a Guest Experience Specialist, you’ll be our guests' first point of contact, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.

Job Responsibility

  • Handle guest inquiries and support requests professionally and efficiently
  • Resolve booking-related issues promptly
  • Troubleshoot problems and escalate when necessary
  • Ensure a high level of guest satisfaction through personalized service
  • Stay up to date with GuestReady’s systems and processes

Requirements

  • Fluency in English & Portuguese (written & spoken)
  • Previous experience in customer service, hospitality, or similar roles
  • Strong communication skills and ability to multitask
  • Tech-savvy and comfortable with digital tools
  • Problem-solving mindset and ability to work under pressure
  • Availability for flexible shifts, including evenings, weekends, and holidays
  • A positive attitude in a fast-paced, remote environment

What we offer

  • Hybrid work flexibility
  • Join a fast-growing global company shaping the future of travel tech
  • Work with an international, collaborative, and diverse team
  • Continuous learning, coaching, and growth opportunities
  • Comprehensive health coverage
  • Well-being initiatives and a positive team culture
  • Pet-friendly offices
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