Guest Experience Representative

• Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary
• Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality
• Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail
• Establish and maintain cooperative relationship with those contacted in the course of work
• Receive and quickly act upon requests or complaints from guests
• refer serious problems to supervisory staff
• Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures
• Enforce stadium and league rules, regulations, and policies
• Provide immediate assistance to and emergency notification of guests in the event of an accident or injury
• In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor
• Monitor all public areas to maintain order and safety
• Perform daily safety and security checks within assigned area as well as throughout the stadium
• report all substandard or inadequate findings to supervisory staff
• Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance
• Perform additional functions and activities as directed by the Guest Experience Manager

• High School Diploma or GED
• Previous experience in venue events
• Previous experience in a customer service role
• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Excellent organizational, planning, and problem-solving skills
• Must be age 18 or older
• Nice, warm, and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time
• Walk long distances and climb stairs
• Must be a team player who is able to work well in a fast-paced environment
• Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events

Supervisory experience preferred