Guest Experience & Operations Specialist

• Deliver exceptional customer service and support the reservation process for the Italian market, with additional support for the UK market
• Convert customer interactions into bookings while ensuring a seamless experience that fosters loyalty and satisfaction

• Previous experience in Sales and/or Hospitality
• Fluent in italian
• English: Minimum B2 level
• Strong communication and interpersonal skills
• Ability to provide a professional and friendly customer experience
• Positive sales and marketing orientation, with ability to convert calls into bookings
• Familiarity with reservation systems and tools is a plus
• Willingness to work rotational shifts, including weekends

Familiarity with reservation systems and tools is a plus

• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company
• Stable work and career progression
• Investment in training (ongoing training) and personal development
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking