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Guest Experience Operations Intern

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GuestReady

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Guest Experience Operations Intern, you’ll gain hands-on experience in customer operations by supporting property damage claim resolution, guest feedback management, and service recovery initiatives. You’ll learn how to investigate cases, respond to reviews, and collaborate with internal teams to help ensure smooth and positive guest experiences.

Job Responsibility:

  • Assist in managing and processing property damage claims, including gathering documentation and helping track resolutions
  • Support the review and assessment of claim submissions for accuracy and compliance with platform policies
  • Help coordinate communication with owners, guests, and external partners under the guidance of senior team members
  • Learn how to manage guest reviews by drafting responses and ensuring professional, timely communication
  • Shadow service recovery processes to understand how guest concerns are addressed and resolved
  • Gain exposure to cross-team collaboration with operations, finance, and customer support
  • Develop organisational and analytical skills by maintaining accurate records for reporting

Requirements:

  • Strong communication and organizational skills
  • High attention to detail with a proactive mindset
  • Interest in hospitality, customer service, or operations
  • Tech-savvy and comfortable with digital tools
  • Ability to multitask and adapt quickly to changing tasks
  • Positive and collaborative attitude with a willingness to learn
  • Fluency in English (other languages are a plus)

Nice to have:

Other languages are a plus

What we offer:
  • Hybrid work flexibility
  • Be part of a fast-growing company in the travel industry
  • Work in a dynamic, multicultural team
  • Opportunities for learning and career development
  • Focus on wellbeing with supportive activities

Additional Information:

Job Posted:
May 03, 2026

Work Type:
Hybrid work
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