Guest Experience Operations Intern Job at GuestReady (Kuala Lumpur)

Guest Experience Intern - Casa Brera

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is cu...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

Job Responsibility

Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards
Supporting payment verification and billing accuracy in Opera
Handling internal and external calls, logging requests, and coordinating guest services
Assisting in managing guest chats and cases through Marriott’s internal tools
Providing guests with information about the hotel, amenities, and local attractions
Helping coordinate special requests, wake-up calls, and in-room dining orders
Supporting communication between departments to ensure smooth operations
Assisting in handling guest complaints and problem resolution under supervision

What we offer

A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities
World-class training and development programs designed to enhance your skills and help you grow within the Marriott family
Work alongside extraordinary talents: award-winning, experienced hospitality professionals
Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide, because your well-being is very important
Discounts for friends and family
Breakfast at 5 euros during your stay at one of our European hotels
Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program
Performance programs and recognition
Canteen service

Fulltime

Guest Experience Intern - Casa Brera

Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is cu...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

Job Responsibility

Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards
Supporting payment verification and billing accuracy in Opera
Handling internal and external calls, logging requests, and coordinating guest services
Assisting in managing guest chats and cases through Marriott’s internal tools
Providing guests with information about the hotel, amenities, and local attractions
Helping coordinate special requests, wake-up calls, and in-room dining orders
Supporting communication between departments to ensure smooth operations
Assisting in handling guest complaints and problem resolution under supervision

What we offer

A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities
World-class training and development programs designed to enhance your skills and help you grow within the Marriott family
Work alongside extraordinary talents: award-winning, experienced hospitality professionals
Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide
Discounts for friends and family
Breakfast at 5 euros during your stay at one of our European hotels
Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program
Performance programs and recognition
Canteen service

Fulltime

Guest Experience Intern

About the role: Support the Guest Experience team in the tasks performed by the ...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A genuine passion for the hospitality industry and a natural talent for ensuring our guests feel at home
attention to detail
strong interpersonal and communication skills
the ability to multi-task with excellent organizational skills
be a team player
bring your personal touch and energy to our guest experiences
fluency in English
Italian and a third language represents an advantage

Job Responsibility

Support the Guest Experience team in the tasks performed by the department
Gain valuable knowledge about guest experience standards, policies and procedures
Learn how to anticipate and respond to different types of guests’ needs and requests
Assist the Guest Experience team in creating memorable and personalized moments for our guests
Collaborate closely with Front Desk, Concierge and other operational departments to ensure seamless guest journeys

What we offer

500€ monthly expense reimbursement
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

Guest Experience Intern

The intern will support both front desk and guest services tasks. The aim of the...

Location

Italy , Milan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Great storytelling skills in English and at least intermediate Italian (both writing and speaking)

Job Responsibility

Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards
Supporting payment verification and billing accuracy in Opera
Handling internal and external calls, logging requests, and coordinating guest services
Assisting in managing guest chats and cases through Marriott’s internal tools
Providing guests with information about the hotel, amenities, and local attractions
Helping coordinate special requests, wake-up calls, and in-room dining orders
Supporting communication between departments to ensure smooth operations
Assisting in handling guest complaints and problem resolution under supervision

What we offer

World-class training and development programs
Work alongside award-winning, experienced hospitality professionals
Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide
Discounts for friends and family
Breakfast at 5 euros during your stay at one of our European hotels
Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program
Performance programs and recognition
Canteen service

Fulltime

Guest Experience Intern

The Guest Experience Intern plays a key role in supporting the Guest Relations t...

Location

Spain , Mallorca at Formentor

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion: Genuine enthusiasm for delivering personalized, memorable guest experiences and a natural passion for hospitality
Service mindset: Strong interpersonal and communication skills, with the ability to make guests feel valued and understood
Attention to detail: Careful and precise in reviewing guest preferences, coordinating amenities, and ensuring accuracy in execution
Team spirit: Collaborative and eager to work across multiple departments to achieve seamless guest service
Organization: Ability to multitask and adapt in a dynamic, fast-paced environment while maintaining exceptional service standards
Personality: Outgoing, energetic, and empathetic, with a “can-do” approach to every guest interaction
Flexibility: Availability to work shifts, weekends, and holidays as required
Language proficiency: Fluency in English and Spanish
additional languages are considered an advantage
Legal requirement: Authorization to work in Spain

Job Responsibility

Assist with welcoming guests upon arrival and provide courteous, personalized assistance during their stay
Support the preparation of VIP and special guest arrivals, ensuring all details are in place and expectations are exceeded
Accompany guests to their rooms and assist with room orientation when required
Collaborate with the Concierge and Front Office teams to manage guest requests, reservations, and in-house arrangements
Participate in daily briefings, reviewing arrival and departure lists, special requests, and hotel events
Respond promptly and professionally to guest inquiries, feedback, or concerns, ensuring timely resolution
Assist with guest communications prior to arrival and follow up after departure to ensure satisfaction
Coordinate small in-room or on-property experiences to surprise and delight guests
Utilize hotel systems to update guest profiles, preferences, and service notes accurately
Maintain close communication with all operational departments to ensure seamless service delivery

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

New

Guest Excellence Intern - Operations

GuestReady is a leading short-term rental and hospitality services management co...

Location

United Arab Emirates , Dubai

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Currently enrolled in or recently graduated from a relevant program (Hospitality, Business, Operations, or similar)
Strong organizational skills and attention to detail
Comfortable handling multiple tasks in a fast-paced environment
Good written and verbal communication skills
Basic proficiency in email, dashboards, and task management tools
Willingness to learn and take ownership of operational tasks

Job Responsibility

Manage the shared operations mailbox and ticketing system, ensuring requests are tracked, prioritized, and resolved on time
Support daily operations by assigning missions to housekeeping, maintenance, and field teams
Apply for work permits and coordinate access approvals when required
Monitor and update the Check-In Dashboard, ensuring all next-day check-ins are fully prepared and accounted for
Assist the support team with guest communications when needed (check-in queries, basic issues, follow-ups)
Flag operational issues, delays, or risks early to ensure smooth guest arrivals
Maintain accurate records and operational trackers
Provide general operational support to the team as required

What we offer

Join a fast-growing company in the booming travel industry
Work in a dynamic, multicultural team
Opportunities for learning and career development
Hands-on experience with guest management systems and operational workflows

Sr. Director, Operations Strategy and Guest Experience

Within the Premium Products & Experiences (PPX) organization, the Airport Experi...

Location

United States , McLean; Plano; New York; Chicago

Salary:

245100.00 - 335700.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Military experience
At least 10 years of Hospitality Operations experience
At least 5 years of experience in people management

Job Responsibility

Own overall lounge network performance, informed by customer feedback, mystery shopping and audits
Develop and manage relationships with Lounge operators including Flik, PPG and TAV, as well as airport leadership
Develop and lead the growing in-house teams and determine which portions of the guest experience to keep in house vs. outsource to operators
Setting the overall operations vision and, via your team, create all operating manuals and standard operating procedures
Develop and evolve food and beverage menus, including building relationships with local producers
Manage a budget of $100M+, appropriately elevating the guest experience while finding cost efficiencies, plus develop and enforce partner financial reporting standards and staffing guidelines
Work with internal marketing and PR teams to craft the lounge guest experience story
Leading a team of 10+ with potential for significant team growth in the coming months
Leading internal conversations on Lounge operations strategy with senior leadership

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Guest Experience Expert At Your Service Agent

Our roles go beyond simply delivering smooth check-ins and check-outs. We are de...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Are you eligible to work in the UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.

Job Responsibility

Go beyond simply delivering smooth check-ins and check-outs
Create memorable and unique guest experiences
Take initiative to support guests throughout their stay by handling requests, managing calls, resolving issues, and sharing local insights, ensuring every interaction feels seamless and personal
Operate the switchboard, manage guest communications, coordinate with internal teams, and respond promptly to special requests while maintaining accurate records and follow-ups
Requires professionalism at all times, adherence to company policies and standards, a strong focus on safety and confidentiality, and a commitment to delivering exceptional service that consistently exceeds guest expectations

What we offer

Competitive salary package
28 days holiday including bank holidays increasing to a maximum of 35 days
Accommodation Service Charge upon successful completion of probation
Season ticket loans
Discounted room rates for you & friends and family
Recommend a friend scheme
Complimentary dry cleaning
Pension scheme
Life assurance
Competitive car lease schemes

Fulltime

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Guest Experience Operations Intern

Job Description

Job Responsibility

Requirements

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What we offer

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