Guest Experience Officer - Korean Speaking

• Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences
• Meets and greets arriving and departing guests
• provides genuine hospitality and recognition, acts as host/hostess
• Acts as point of contact for in-house guests and local customers
• provides individual assistance and accurate information
• Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
• Resolves guest concerns and complaints speedily and efficiently
• ensures complete guest satisfaction, protects the reputation of the hotel and the company
• Keeps management informed of guest and staff related incidents
• represents senior management in their absence
• Screens next day movements for special instructions to various departments
• Ensures pending follow up action is communicated to the next shift
• Coordinates and manages the day to day operations
• ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel
• Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
• Performs any other duties as assigned to him/her by management and is also able work in all shifts
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
• Adhere to Four Seasons Hotel’s standards as well as policies and procedures
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
• Works harmoniously and professionally with co-workers and direct superior

• Candidates must have a firm knowledge of hotel operations
• Must speak, read and write Thai
• Must be fluent in English and Korean
• Must have the right to work in Thailand
• Candidate should hold valid work authorization for Thailand
• Previous pre-opening experience is a plus

Previous pre-opening experience

• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence