Guest Experience Office Coordinator Job at Robert Half (Carlsbad)

Reception & Guest Experience Coordinator

Reporting to the onsite Compass lead and in collaboration with the onsite Locati...

Location

Canada , Mississauga

Salary:

48000.00 CAD / Year

Canteen

Expiration Date

Until further notice

Requirements

Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
Excellent written and verbal communication skills
Strong relationship building skills
Strong analytical and adaptability skills
Strong technical skills and ability to learn and operate internal and external systems
Ability to manage competing priorities and meet frequent deadlines
Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred
Smart serve certified or willingness to become smart serve certified
Resourceful learner with an improvement mindset and strong problem-solving abilities

Job Responsibility

Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
Coordinate space reservations and guest registrations from the main reception desk
Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
Register and check in clients and visitors as required using internal systems
Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events
Assist with planning and communicating office meetings and community events as required
Support activities for security, fire, health, and safety guidelines as required
Conduct opening and closing duties
Assist with mail and courier duties as required
Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest

What we offer

Comprehensive health, vision, and dental care coverage
Mental Health and Well-Being initiative
Employment Assistance Program (24/7 support)

Fulltime

Guest Experience Coordinator

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experienc...

Location

United States of America , Teton Village

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Solid knowledge of hotel operations
creativity and flair
flexible schedule with the ability to work all shifts, weekends and holidays
can-do approach to any task and strong commitment to service
ability to lift, push and pull up to 40lbs
fluent in English
experience in guest service preferably in a luxury hotel setting
advanced computer skills including Opera systems, MS Office, Key, Book for Time, Hotsos, and Teams
successful candidate must possess legal work authorization in the United States

Job Responsibility

Ensure our guests receive exceptional service both before and throughout their stay
review daily arrivals with the Guest Experience Manager to ensure proper handling of Special Attention Guests, VIP guests as Elite, and High return guests
serve as first point of contact for guests, helping to guide the planning process as needed
act with the highest level of hospitality and professionalism while using guest name and noting specific preferences and opportunities
add personal recommendations, show local expertise, and touches to achieve best possible guest experience
assist guests with all inquiries concerning hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.
create advance pre arrival report, so the guest experience manager can send first contacts and introduce the team
execute, create, and keep inventory or individualized amenities for VIP guests
be driving force behind guest-centric projects aimed at elevating the experience and recognition of VIP guests
assist with courtesy calls to in-house VIPs and arrival welcome letters

What we offer

Discounted housing available
Employee Travel Program
Medical, dental and vision insurance for you and your family
5 Weeks PTO
Retail, spa and F&B discounts
Free Employee Cafeteria meals
Free uniform dry cleaning
Discounted/transferable ski passes
Free ski storage

Fulltime

Guest Experience Coordinator

The Guest Experience Coordinator plays a key behind-the-scenes and guest-facing ...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in front office, guest services, or hospitality coordination, preferably in a luxury environment
Strong organizational skills with exceptional attention to detail
Ability to analyze guest data and translate insights into personalized service actions
Creative mindset with a passion for thoughtful, anticipatory guest experiences
Excellent communication and interpersonal skills
Ability to multitask and prioritize effectively in a fast-paced setting

Job Responsibility

Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery
Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments
Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay
Maintain accurate records of guest preferences, notes, and service recovery actions within internal systems
Act as a liaison between the Front Desk and operational teams to ensure timely and seamless execution of guest requests
Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded
Monitor guest feedback and service trends to identify opportunities for improvement and personalization
Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Guest Experience Coordinator

As a Guest Experience Coordinator at JLL, you'll serve as the welcoming face of ...

Location

United States , Cincinnati

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Exceptional verbal and written communication skills with professional phone etiquette
Ability to thrive in high-traffic environments while managing multiple inquiries simultaneously
Advanced proficiency in MS Office Suite, email systems, and business communication platforms (Teams, Webex)
Strong organizational skills with proven ability to prioritize and execute multiple tasks efficiently
Excellent interpersonal abilities with talent for building relationships across diverse stakeholder groups
Demonstrated capability to handle confidential information with discretion and maintain security protocols
Positive attitude with meticulous attention to detail and superior multitasking abilities

Job Responsibility

Manage incoming calls by taking detailed messages, answering inquiries, and directing calls to appropriate team members
Provide warm, professional greetings to all guests and visitors while ensuring their comfort throughout their visit
Maintain reception areas and public spaces to exceptional presentation standards, reflecting JLL's commitment to excellence
Execute daily opening and closing procedures for the front desk, ensuring operational readiness
Oversee efficient sorting and distribution of incoming mail, packages, and catering deliveries
Implement security protocols and maintain registration systems while controlling access through established procedures
Facilitate seamless communication between internal departments and coordinate meeting room setups for various events

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Guest Experience Coordinator

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defin...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Extensive knowledge of luxury service standards and personalized service delivery
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Opera PMS preferred/is a plus
Excellent communication and interpersonal skills
ability to communicate clearly with colleagues and guests and collaborate across departments
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage
US work authorization is required

Job Responsibility

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay
Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more
Ensure all operational teams are fully prepared with complete guest information for a seamless arrival
Build genuine connection and excitement as the welcoming host even before guests step foot on property
Elevate the Experience — On‑Property Guest Engagement: Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance
Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services
Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences
Escort guests through property spaces, offering orientation, comfort, and authentic hospitality
Champion team‑wide guest recognition to ensure warmth and consistency in every interaction
Support accurate, timely billing and maintain guest trust throughout their stay

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Experience Coordinator

At Four Seasons Nashville, we are dedicated to delivering legendary service and ...

Location

United States of America , Nashville

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a luxury hotel, hospitality, or customer service environment preferred
Strong verbal and written communication skills, with a professional and service-oriented demeanor
Ability to multitask and remain calm and organized in a fast-paced environment
Proficiency with hotel systems and technology, or the ability to learn quickly
High attention to detail, discretion, and a commitment to confidentiality
Authorization to work in the United States is required for this role

Job Responsibility

Answer incoming guest calls promptly and professionally, using guest names whenever possible and following established transfer and hold procedures
Manage the Four Seasons chat and messaging platforms, responding to guest requests efficiently and coordinating with appropriate departments to ensure resolution
Deliver exceptional guest service by handling inquiries, requests, and concerns with professionalism, discretion, and attention to detail
Utilize hotel systems such as Messenger, HotSOS, email, and Microsoft Teams to document, communicate, and follow up on guest needs
Provide accurate information regarding hotel services, hours of operation, amenities, local attractions, and in-house events
Support the Guest Experience Management team with administrative and clerical tasks, including pre-arrival preparations, post-departure follow-ups, and special guest touches
Review and manage guest room assignments when required to support smooth arrivals and operational flow
Maintain strict confidentiality of guest information and adhere to all data protection and security standards
Execute wake-up call procedures accurately and deliver personalized service when required
Stay informed on daily arrivals, departures, in-house guests, group movements, and meeting room schedules

What we offer

Dynamic Employee Culture where you are encouraged to be your true self
Inclusive and diverse employee engagement events all year-round
Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday Pay
Sick Pay, Disability Coverage and Life Insurance
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complementary Uniforms and uniform care
Complimentary Employee Meals
Comprehensive learning and development programs to help you master your craft

Fulltime

Guest Experience Coordinator

The Guest Experience Coordinator proactively seeks opportunities for guest-centr...

Location

United States of America , Fort Lauderdale

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least 1 year of hospitality experience, preferably in a guest-facing role in a luxury hotel or resort
Excellent personal presentation and interpersonal skills
Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment
Ability to operate all computer equipment necessary to perform the job
knowledge of Microsoft Office Suite and Opera preferred/is a plus
Excellent communication and interpersonal skills
ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
US work authorization is required

Job Responsibility

Coordinate correspondence with guests pre-and post-stay. Coordinate pre‑arrival outreach for VIPs and special segments (e.g., couples floor), confirming preferences, arrival times, and special occasions
update profiles in Opera PMS
Prepare and deliver personalized amenities as needed
conduct/assist with pre‑arrival room inspections to ensure standards and personalization are met
Support curbside check‑in logistics by liaising with Front Drive, Valet, Bell/Door, and Front Office to execute seamless arrivals
Monitor and action guest feedback
log “glitches,” assist with recovery, and follow through on resolutions and post‑stay communications
Run or contribute to daily VIP briefings across shifts
ensure departmental handoffs are accurate and timely
Coordinate Experience Assistant assignments and tasks

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Guest Service Coordinator - Front Office

The Guest Service Coordinator directly assists in the execution of operations in...

Location

United States , Williamsburg

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Prior experience in any customer service role

Job Responsibility

Ensures high quality and consistency of Marriott Autograph Collections Standards are met
Communicates with guests before, during and after their stay, using a variety of operating systems
Keeps accurate records of guest information and requests
Dispatches other departments to act on guests requests in a timely manner
Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
thinks creatively to solve problems, to conduct organizational planning and to meet strategic goals
Aid the front desk and guest service agents and assists at the front desk when necessary
Reviews guest satisfaction results in a timely fashion including Medallia, TripAdvisor, and Google feedback
Effectively responds to guest feedback and actively seeks out a positive resolution for the guest
Follow department policies, procedures, and service standards, including safety policies

Select Country

Guest Experience Office Coordinator

Job Description

Job Responsibility

Requirements

What we offer

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