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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Experience Manager

Italy, Venice · Job Posted January 15, 2026
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Job Description

The Guest Experience Manager will deliver a seamless, personalized guest experience from pre-arrival to departure. Anticipating needs and ensuring flawless service across departments, you’ll uphold the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you’ll create memorable moments that inspire guest loyalty.

Job Responsibility

  • Lead and manage the full guest experience, ensuring personalized service and flawless coordination from arrival to departure
  • Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities
  • Collaborate with all departments (F&B, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience
  • Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care
  • Promote hotel amenities, experiences, and local highlights to enhance the stay and drive guest satisfaction
  • Provide guidance, coaching, and motivation to the Guest Experience team, fostering a culture of excellence and service passion
  • Maintain strong relationships with vendors and partners, leveraging local expertise to curate unique, memorable experiences
  • Monitor and report on guest satisfaction trends, feedback, and performance metrics to support continuous improvement

Requirements

  • Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge
  • Have fluency in English and Italian
  • Experience in Concierge is highly preferred
  • Minimum 1 year managing a team
  • Must have experience in Opera
  • Strong leadership & organizational skills required
  • Excellent communication and interpersonal abilities
  • Problem-solving and conflict-resolution skills
  • Skilled in active listening and providing constructive feedback to support team development

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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