Guest Experience Manager Job at 360 Resourcing Solutions (Coleford)

Guest Experience Manager

360 Resourcing Solutions

Location:
United Kingdom , Coleford

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

40000.00 GBP / Year

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Job Description:

A chance to lead, inspire, and deliver magical guest experiences in one of the UK’s most enchanting holiday destinations. Work in one of the UK’s most stunning forest locations, developing your skills while providing outstanding service to our guests. This is more than a management role - it’s your chance to lead, inspire, and bring the magic of our Forest to life every day. As our Guest Experience Manager, you’ll take overall ownership of guest experience standards across the entire location at every guest experience touchpoint. Leading both Front and Back of House guest experience teams, you’ll ensure every guest interaction is memorable and every operational KPI is met. As a key member of the Senior Management Team, you’ll deputise for the General Manager when required, maintaining consistently high performance and service excellence across the location.

Job Responsibility:

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Lead, motivate, and develop F&B and Ranger teams
Influence a positive, service-focused team culture
Manage staffing, recruitment, training, and performance
Oversee Ranger-led experiences, ensuring engagement and safety
Optimise activity schedules and monitor participation
Act as Duty Manager when required
Handle operational challenges, guest issues, and emergencies
Maintain visible leadership and cross-department coordination
Analyse guest, F&B, and activity performance to drive improvements
Support strategic planning and identify new growth opportunities

Requirements:

Full UK driving license and access to a vehicle
Experience managing teams
Strong leadership, planning, and organisational skills
A genuine passion for delivering exceptional guest experiences
Proven customer service management experience
Outstanding communication and relationship-building skills
Strong commercial awareness and problem-solving ability
IT literate - MS Office & databases
Ability to work collaboratively, under pressure, and influence at all levels

What we offer:

23 days’ holiday plus bank holidays (increasing with service)
Annual bonus based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family
Hundreds of discounts on top brands across the UK
Live In Accommodation available, not compulsory

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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