Guest Experience Manager, TUI

TUI

Location:
Tanzania, Matemwe

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join TUI Hotels & Resorts as Guest Experience Manager (The Mora Experience Manager) at our 5-star luxury hotel brand - The Mora. You will be responsible to the guests’ positive experience throughout their stay. The Manager is the preferred point of contact for all guests’ queries, complaints, and feedback. They ensure that each guest receives personalized attention and excellent service while ensuring that the hotel complies with its policies and procedures.

Job Responsibility:

Ensure guests have a positive experience by addressing any concerns, needs or requests promptly and effectively
Coordinate with other departments to ensure smooth operations and guest services
Train and oversee the front desk and concierge staff to ensure quality guest interactions and services
Monitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction
Develop and maintain relationships with repeat customers and potential clients to drive business and promote loyalty
Manage guest complaints and resolve conflicts to achieve high levels of guest satisfaction
Plan and execute special events to enhance guest experiences and build community relations
Implement strategies to improve guest engagement and loyalty, such as loyalty programs or personalized communication
Maintain accurate and updated guest records, profiles, and preferences to enhance the overall guest experience
Analyse guest data to identify trends, provide insights, and make recommendations on service improvements

Requirements:

Excellent verbal and written English are required
Ability to speak 2-3 international languages
Strong leadership and great training skills
Strong interpersonal skills and attention to detail
Self-discipline, initiative, and leadership ability
Strong organizational and leadership skills
3–5 years in hospitality, at managerial level
Ability to manage a team and delegate tasks effectively
Attention to detail and a commitment to quality
Strong communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Conduct MOD shift and experience the hotel from the eyes of the Hotel residents

What we offer:

Competitive salary and benefits as standard
Permanent contract provided with 25% local social security contribution
Additional reward model including financial, travel, health & wellbeing, and lifestyle
Hotel accommodation provided with full living package
Return flight ticket every 12 working months
Working within a fast-growing international hotel company within the world’s leading tourism group
We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning - access to free learning platforms & language lessons

Additional Information:

Job Posted:
July 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Experience Manager

TUI

Location:Tanzania, Matemwe

Category:Hospitality and Tourism

Contract Type:Employment contract