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Guest Experience Manager

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Four Seasons

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Location:
Singapore , Singapore

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Define and elevate the guest journey. As a Guest Experience Manager, you will lead the vision, strategy, and execution of how guests experience the hotel—from arrival to departure and beyond. You will shape service culture, champion innovation, and build meaningful relationships with our most valued guests. This is a pivotal leadership role for individuals who combine operational excellence with strategic thinking—and are ready to influence both people and performance at the highest level.

Job Responsibility:

  • Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
  • Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
  • Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
  • Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
  • Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
  • Champion guest recognition programmes and introduce innovative, experience-led offerings
  • Manage complex guest situations with discretion, confidence, and strong service recovery leadership
  • Partner with senior leadership on reporting, budgeting, and strategic planning for the department

Requirements:

  • Degree or Diploma in Hospitality, Business, or related field
  • Proven leadership experience in luxury hospitality or front office
  • Strong commercial awareness with the ability to link guest experience to performance outcomes
  • Exceptional interpersonal and influencing skills across all levels
  • Strategic mindset with the ability to translate insights into action
  • High level of emotional intelligence, professionalism, and attention to detail
What we offer:
  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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