Guest Experience Manager

• Managing and monitoring all areas of spa operations to ensure compliance with policies and procedures
• Demonstrating and reinforcing excellent customer service to promote guest satisfaction and retention
• Addressing all guest issues and concerns when serving as MOD for the location
• Daily analysis of reporting schedules to determine performance in service sales, retail sales, average ticket, success of promotional offers, schedule utilization and maximization
• Identifying areas of opportunity for increasing profitability on a daily, weekly, and monthly basis
• Ensuring the spas meet or exceed goals set for the locations, departments, and individual contributors
• Implementing strategy and coaching initiatives to increase performance, monitoring and communicating progress to the leadership teams with consistency
• Creating the master schedule in partnership with the management team, Department Leads, and Spa Director
• Coordinating and managing training opportunities for Concierge in conjunction with the Department Leads and Spa Director for in-spa operations, vendor product knowledge, and treatment protocols
• Partnering with the Corporate Field Marketing Manager on in-spa marketing needs, coordination, and execution of in-spa campaign initiatives
• Participating in the execution of in-spa marketing event initiatives
• Partnering with the location leadership team to address maintenance requests and solicit project quotes
• Maintaining a professional appearance in accordance with the specified dress code
• Performing other projects, work, and activities as assigned to ensure the spas are running at optimal performance
• Guaranteeing compliance with all state and local rules and regulations
• Other duties as assigned

• 1-3+ years of supervisory experience in spa, retail, hospitality, or other service-based environments preferred
• Prove sales experience with the ability to drive service and retail performance
• Strong customer service skills with experience resolving guest concerns professionally
• Demonstrated leadership ability with a track record of coaching and motivating team members
• Experience with scheduling, daily operations oversight, and basic performance metrics
• Strong organizational, communication, and multitasking skills in a fast-paced, goal-driven environment

Experience with Meevo booking software a plus

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance
• Wellness resources
• Paid CE and/or Licensure
• Sign-On Bonus
• Flexible Scheduling
• Recognition Program
• Team Building
• Employee Discounts