Guest Experience Manager Jobs

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Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

New

Cinema Experience Manager

Cinema Experience Manager is a foundational leadership role at ODEON, responsibl...

Location

Salary:

Not provided

ODEON Cinemas

Expiration Date

Until further notice

Requirements

Leadership experience
Ability to inspire, coach and develop a team
Passion for providing outstanding guest experience
Ability to run shifts and take charge
Ability to motivate teams and enhance guest experiences
Ability to coordinate teams to uphold standards
Flexible approach and can-do attitude
Ability to drive day-to-day high standards
Ability to support and coach teams
Ability to create an inclusive environment

Job Responsibility

Run shifts and take charge when Cinema Manager isn't there
Lead by example motivating team and enhancing guest experiences
Coordinate team to uphold standards on every shift
Ensure every guest visit is memorable
Lead operations and support team
Enhance both guest and team's experience
Coordinate shifts
Ensure health and safety standards are met
Help keep operations running smoothly
Drive day-to-day high standards

What we offer

See as many films as often as you like
Guest ticket allowance
40% off food and drinks
Paid holidays
Monthly reward schemes
Fully stocked team rooms
Incentives and competitions
Training and development programs
Experience Heroes development program with tailored workshops and networking opportunities
Bright Lights Apprenticeships for formal qualifications

Guest Experience Expert

Discover a community-focused work environment where people care about each other...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Support your Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Parttime

Guest Experience Supervisor

JW Marriott Dongdaemun Square Seoul seeks a Guest Experience Supervisor to overs...

Location

South Korea , Seoul

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience.

Job Responsibility

Process guest check-ins, verify identity and payment, assign room, activate/issue room key
Set up accounts, enter Marriott Rewards information, secure payment
Compile and review daily reports/logs
Supply guests with directions and property information
Accommodate guest requests and follow up
Process various payment types
Count and secure bank
Notify Loss Prevention/Security of theft reports
Assist management in training, evaluating, counseling, motivating employees
Serve as role model

What we offer

Training and development opportunities
Recognition
Focus on holistic well-being
Diverse and inclusive work environment
Guarantee of Fair Treatment/Open Door Policy.

Fulltime

Manager - Guest Relations

Serves as a property Manager on Duty, overseeing operations, resolving guest iss...

Location

India , Mahabaleshwar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations
represents property management in resolving guest-related situations
handles tracking of service issues
supervises and manages employees
develops specific goals and plans to prioritize and accomplish work
handles guest complaints and disputes
ensures guest satisfaction
improves service performance
participates in employee performance appraisals and progressive discipline procedures
supervises on-going training

What we offer

Equal opportunity employer
non-discrimination policies
opportunity to work with a globally recognized brand
employee feedback and satisfaction initiatives
training and development opportunities

Fulltime

Guest Experience (Front Desk) Intern

Build upon your classroom studies through our Hotel Internship Program opportuni...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Current college or university student

Job Responsibility

Learn first-hand about a hotel's operations
Immerse in Marriott's culture and business
Gain hands-on experience in hotel management

What we offer

Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers

Fulltime

Guest Experience Specialist

Villatel is hiring individuals passionate about hospitality and providing except...

Location

United States , Orlando

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or related field preferred
A genuine passion for hospitality and a dedication to exceeding guest expectations
Previous experience in a customer service or hospitality role
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to work collaboratively with colleagues and departments
Meticulous attention to detail
Willingness to work variable hours, including evenings, weekends, and holidays

Job Responsibility

Assist with check-in and check-out procedures and provide information about resort amenities and services
Act as a resource for guests by providing recommendations for dining, entertainment, local attractions and activities, and arranging reservations or transportation
Address guest inquiries, requests, and concerns promptly and courteously
Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience
Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation
Solicit feedback from guests regarding their stay and relay information to management
Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining records of guest interactions

What we offer

Villatel health & welfare benefits
optional ancillary benefits
Team Member Discount Program
Referral Program
strong company culture

Fulltime

Guest Service Manager

At Marriott International, we are dedicated to being an equal opportunity employ...

Location

China , Xinjiang Sayram Lake

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience.

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes
document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary

What we offer

Equal opportunity employer
supportive work environment
connection to global Marriott portfolio.

Fulltime

Guest Experience Manager

The Roxy Hotel New York

Location:
United States, New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 12, 2025

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