Guest Experience Manager Job at Starwood Hotels (New York)

Guest Experience Manager

This role is the heartbeat of the hotel operation, gracefully leading the day-to...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role such as Front Office Duty Manager or a Senior Front Office Supervisor
Enthusiastic to escalate your career in Melbourne's iconic new luxury hotel, the tallest hotel in the southern hemisphere
First aid and RSA accredited or willing to be prior to commencement
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Manage day-to-day Front Office operations and ensure the quality and standards of the hotel are met
Lead every aspect of the guest experience journey from beginning to end, creating meaningful moments that go beyond expectations to leave a lasting impression
Deliver a true culture of exceptional service, with room to truly personalise the guest experience in a meaningful way
Continuously seek opportunities to innovate and improve The Ritz-Carlton, Melbourne experience and ensure updated procedure documents reflect this
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst going above and beyond with each guest experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Be an expert on the hotel and surrounding area, know it inside and out to exceed guest expectations

What we offer

Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
Exclusive discounts on Food and Beverage for you at Marriott International properties
Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness

Fulltime

Guest Experience Manager

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

Malaysia , Langkawi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations
Represents property management in resolving any guest related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages all day-to-day operations
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts
Ensures that regular on-going communication is happening with employees to create awareness of business objectives

Fulltime

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will le...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree or Diploma in Hospitality, Business, or related field
Proven leadership experience in luxury hospitality or front office
Strong commercial awareness with the ability to link guest experience to performance outcomes
Exceptional interpersonal and influencing skills across all levels
Strategic mindset with the ability to translate insights into action
High level of emotional intelligence, professionalism, and attention to detail

Job Responsibility

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
Champion guest recognition programmes and introduce innovative, experience-led offerings
Manage complex guest situations with discretion, confidence, and strong service recovery leadership
Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

Guest Experience Manager

We have an exciting opportunity for a Guest Experience Manager to join our passi...

Location

United Kingdom , Frodsham

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK driving license and access to a vehicle
Senior management experience, ideally overseeing large operational teams
Strong leadership, planning, and organisational skills
A genuine passion for delivering exceptional guest experiences
Proven customer service management experience
Outstanding communication and relationship-building skills
Strong commercial awareness and problem-solving ability
IT literate – MS Office & databases
Ability to work collaboratively, under pressure, and influence at all levels

Job Responsibility

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Lead, motivate, and develop F&B and Ranger teams

What we offer

31 days holiday (including bank holidays), plus extra with long service
Annual bonus linked to customer service performance
Enhanced maternity & paternity pay
Subsidised meals while on shift
Discounted Forest Holidays and Sykes Cottages breaks for you, friends & family
One paid volunteering day each year
Pension scheme, life assurance & health cash plan
Long service awards, wellbeing events & team celebrations
Hundreds of retail discounts across top UK brands

Fulltime

Guest Experience Manager

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experienc...

Location

United States of America , Teton Village

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays
High attention to detail and customer service skills
Candidates must have excellent personal presentation and interpersonal skills
Successful candidate must possess legal work authorization in the United States
Must be fluent in English

Job Responsibility

Work closely with other Departments to ensure a seamless five-star guest experience
Curate an unforgettable guest experience through creativity and consistency
Seek out opportunities for guest-centric experiences in all outlets of the Resort
Measure results and communicates them weekly to the leadership team
Coach staff to achieve culture standards
Lead guest relationships, solving tough challenges that arise
A successful candidate will have a flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Guest Experience Manager

We have an exciting opportunity for a Guest Experience Manager to join our passi...

Location

United Kingdom , Coleford

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK driving license and access to a vehicle
Experience managing teams
Strong leadership, planning, and organisational skills
A genuine passion for delivering exceptional guest experiences
Proven customer service management experience
Outstanding communication and relationship-building skills
Strong commercial awareness and problem-solving ability
IT literate - MS Office & databases
Ability to work collaboratively, under pressure, and influence at all levels

Job Responsibility

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Lead, motivate, and develop F&B and Ranger teams

What we offer

23 days’ holiday plus bank holidays (increasing with service)
Annual bonus based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family

Fulltime

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will le...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree or Diploma in Hospitality, Business, or related field
Proven leadership experience in luxury hospitality or front office
Strong commercial awareness with the ability to link guest experience to performance outcomes
Exceptional interpersonal and influencing skills across all levels
Strategic mindset with the ability to translate insights into action
High level of emotional intelligence, professionalism, and attention to detail

Job Responsibility

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
Champion guest recognition programmes and introduce innovative, experience-led offerings
Manage complex guest situations with discretion, confidence, and strong service recovery leadership
Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

Guest Experience Manager

As Guest Experience Manager, you will oversee the intentional coordination of th...

Location

United Kingdom , London

Salary:

52500.00 GBP / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Strong background in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Proven ability to manage complex service recovery situations with empathy and confidence
High emotional intelligence with excellent communication and interpersonal skills
Comfortable working with guest experience systems, data, and performance metrics
Ability to influence cross functional teams and drive accountability
Flexible and adaptable approach within a guest focused environment
Right to Work in the UK

Job Responsibility

Lead and continuously enhance the end to end guest journey with a strong focus on personalisation and emotional engagement
Oversee the experience of select and priority guests, ensuring accurate coordination and exceptional delivery
Partner with operational leaders to ensure consistent service execution across all departments
Act as the primary point of escalation for complex guest concerns and service recovery cases
Analyse guest feedback, satisfaction scores, and sentiment data to identify trends and drive improvement
Communicate guest preferences, arrivals, and special occasions accurately and in a timely manner
Lead and influence teams involved in personalised service delivery
Coach and support leaders and employees on guest experience behaviours and recognition standards
Champion Four Seasons brand values and service culture across the hotel

What we offer

Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep
Bupa Dental Cover or Bupa Cash Plan

Fulltime

Select Country

Guest Experience Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Guest Experience Manager

Our AI answers in your language