Guest Experience Manager Job at Marriott Bonvoy (Sydney)

Guest Experience Manager

Marriott Bonvoy

Location:
Australia , Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you - people who can really influence our guests stay. We embody an ethos where mind blowing service comes from your personality and style, not from a hotel manuscript. Pier One Sydney Harbour, inhabits a thoughtfully reinterpreted heritage pier. A study in juxtapositions, the hotel marries heritage architecture with modern interpretation, seclusion with a central locale and an aspirational yet inclusive personality. Fuelled by our love of the hyperlocal, Pier One Sydney Harbour fashions a space for guests to celebrate their passions, their curiosity and to discover the true essence of a Sydney lifestyle. With no two guests being alike, our service style reflects this. The result being mind blowing service tailored to the unique needs of our guests; defining a new era for hotel experiences.

Job Responsibility:

Be the hotel local
Enhance our guest and pup experience at the hotel via new strategies keeping us ahead of trends
Managing our proactive guest voice strategies for the hotel
Execute & enhance the guest journey via on brand partnerships, experiences & activations
The go-to of recovering guests stay and enhancing their experience
Enhance communication between the departments to ensure consistency between Front Office and Food & Beverage experiences
Train associates on the Brand Standard Audit & Experiential Audits
Recover & manage complaint process of any unfortunate guest experiences
Filtrate the hotels Mark throughout all departments
Work closely with the Director of Brand Management, you will find new ways to create mind blowing experience for our guests

Requirements:

A genuinely warm & welcoming demeanour
Guest relations or front office management experience preferred
Personable communication skills
Availability to work Tuesday - Saturday roster
An interest in brand, marketing & creativity
Energising motivation
A passion for the industry, a want to be the best in service - and the best in lifestyle
A desire to innovate and create

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
35% discount on Food & Beverage when dining at Pier One for associates
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting ongoing career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our complimentary Employee Assistance Program
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Discounted parking options available
Able to participate on our hotel and Pillar activations
Complimentary associate meal while on shift

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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