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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Guest Experience Manager

Australia, Sydney · Job Posted March 19, 2026
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Job Description

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you - people who can really influence our guests stay. We embody an ethos where mind blowing service comes from your personality and style, not from a hotel manuscript. Pier One Sydney Harbour, inhabits a thoughtfully reinterpreted heritage pier. A study in juxtapositions, the hotel marries heritage architecture with modern interpretation, seclusion with a central locale and an aspirational yet inclusive personality. Fuelled by our love of the hyperlocal, Pier One Sydney Harbour fashions a space for guests to celebrate their passions, their curiosity and to discover the true essence of a Sydney lifestyle. With no two guests being alike, our service style reflects this. The result being mind blowing service tailored to the unique needs of our guests; defining a new era for hotel experiences.

Job Responsibility

  • Be the hotel local
  • Enhance our guest and pup experience at the hotel via new strategies keeping us ahead of trends
  • Managing our proactive guest voice strategies for the hotel
  • Execute & enhance the guest journey via on brand partnerships, experiences & activations
  • The go-to of recovering guests stay and enhancing their experience
  • Enhance communication between the departments to ensure consistency between Front Office and Food & Beverage experiences
  • Train associates on the Brand Standard Audit & Experiential Audits
  • Recover & manage complaint process of any unfortunate guest experiences
  • Filtrate the hotels Mark throughout all departments
  • Work closely with the Director of Brand Management, you will find new ways to create mind blowing experience for our guests

Requirements

  • A genuinely warm & welcoming demeanour
  • Guest relations or front office management experience preferred
  • Personable communication skills
  • Availability to work Tuesday - Saturday roster
  • An interest in brand, marketing & creativity
  • Energising motivation
  • A passion for the industry, a want to be the best in service - and the best in lifestyle
  • A desire to innovate and create

What we offer

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • 35% discount on Food & Beverage when dining at Pier One for associates
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting ongoing career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our complimentary Employee Assistance Program
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Discounted parking options available
  • Able to participate on our hotel and Pillar activations
  • Complimentary associate meal while on shift
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What we offer
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