Guest Experience Manager Job at 360 Resourcing Solutions (Frodsham)

Guest Experience Manager

Four Seasons Resort and Residences Jackson Hole is looking for a Guest Experienc...

Location

United States of America , Teton Village

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays
High attention to detail and customer service skills
Candidates must have excellent personal presentation and interpersonal skills
Successful candidate must possess legal work authorization in the United States
Must be fluent in English

Job Responsibility

Work closely with other Departments to ensure a seamless five-star guest experience
Curate an unforgettable guest experience through creativity and consistency
Seek out opportunities for guest-centric experiences in all outlets of the Resort
Measure results and communicates them weekly to the leadership team
Coach staff to achieve culture standards
Lead guest relationships, solving tough challenges that arise
A successful candidate will have a flexible schedule, ability to work morning, afternoon or evening shifts, weekends and holidays

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Guest Experience Manager

We have an exciting opportunity for a Guest Experience Manager to join our passi...

Location

United Kingdom , Coleford

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK driving license and access to a vehicle
Experience managing teams
Strong leadership, planning, and organisational skills
A genuine passion for delivering exceptional guest experiences
Proven customer service management experience
Outstanding communication and relationship-building skills
Strong commercial awareness and problem-solving ability
IT literate - MS Office & databases
Ability to work collaboratively, under pressure, and influence at all levels

Job Responsibility

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Lead, motivate, and develop F&B and Ranger teams

What we offer

23 days’ holiday plus bank holidays (increasing with service)
Annual bonus based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family

Fulltime

Guest Experience Manager

Define and elevate the guest journey. As a Guest Experience Manager, you will le...

Location

Singapore , Singapore

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Degree or Diploma in Hospitality, Business, or related field
Proven leadership experience in luxury hospitality or front office
Strong commercial awareness with the ability to link guest experience to performance outcomes
Exceptional interpersonal and influencing skills across all levels
Strategic mindset with the ability to translate insights into action
High level of emotional intelligence, professionalism, and attention to detail

Job Responsibility

Own and drive the overall guest experience strategy, ensuring consistency and excellence across all touchpoints
Build deep relationships with VIP and Special Attention guests, curating highly personalised and memorable stays
Lead, develop, and inspire the Guest Experience team—building capability, accountability, and service culture
Oversee VIP arrivals, lobby experience, and cross-department alignment to ensure flawless execution
Analyse guest feedback, identify trends, and implement forward-thinking initiatives to continuously elevate service
Champion guest recognition programmes and introduce innovative, experience-led offerings
Manage complex guest situations with discretion, confidence, and strong service recovery leadership
Partner with senior leadership on reporting, budgeting, and strategic planning for the department

What we offer

Career growth opportunities
Unique strong culture
Best-in-industry training
Complimentary stays at Four Seasons properties (based on availability), with discounted meals
Paid holidays/vacation
Dental and medical/life insurance
Employee service awards/Birthday Gift
Annual employee party/social and sporting events
Complimentary meals in dedicated employee restaurant

Fulltime

Guest Experience Manager

As Guest Experience Manager, you will oversee the intentional coordination of th...

Location

United Kingdom , London

Salary:

52500.00 GBP / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Strong background in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Proven ability to manage complex service recovery situations with empathy and confidence
High emotional intelligence with excellent communication and interpersonal skills
Comfortable working with guest experience systems, data, and performance metrics
Ability to influence cross functional teams and drive accountability
Flexible and adaptable approach within a guest focused environment
Right to Work in the UK

Job Responsibility

Lead and continuously enhance the end to end guest journey with a strong focus on personalisation and emotional engagement
Oversee the experience of select and priority guests, ensuring accurate coordination and exceptional delivery
Partner with operational leaders to ensure consistent service execution across all departments
Act as the primary point of escalation for complex guest concerns and service recovery cases
Analyse guest feedback, satisfaction scores, and sentiment data to identify trends and drive improvement
Communicate guest preferences, arrivals, and special occasions accurately and in a timely manner
Lead and influence teams involved in personalised service delivery
Coach and support leaders and employees on guest experience behaviours and recognition standards
Champion Four Seasons brand values and service culture across the hotel

What we offer

Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub, giving you access to all-in-one subscriptions provide access to gyms, support for fitness, mindfulness, therapy, nutrition and sleep
Bupa Dental Cover or Bupa Cash Plan

Fulltime

Guest Experience Manager

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney ...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A genuinely warm & welcoming demeanour
Guest relations or front office management experience preferred
Personable communication skills
Availability to work Tuesday - Saturday roster
An interest in brand, marketing & creativity
Energising motivation
A passion for the industry, a want to be the best in service - and the best in lifestyle
A desire to innovate and create

Job Responsibility

Be the hotel local
Enhance our guest and pup experience at the hotel via new strategies keeping us ahead of trends
Managing our proactive guest voice strategies for the hotel
Execute & enhance the guest journey via on brand partnerships, experiences & activations
The go-to of recovering guests stay and enhancing their experience
Enhance communication between the departments to ensure consistency between Front Office and Food & Beverage experiences
Train associates on the Brand Standard Audit & Experiential Audits
Recover & manage complaint process of any unfortunate guest experiences
Filtrate the hotels Mark throughout all departments
Work closely with the Director of Brand Management, you will find new ways to create mind blowing experience for our guests

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
35% discount on Food & Beverage when dining at Pier One for associates
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting ongoing career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our complimentary Employee Assistance Program
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Discounted parking options available
Able to participate on our hotel and Pillar activations
Complimentary associate meal while on shift

Fulltime

Guest Experience Manager

Join TUI Hotels & Resorts as a Guest Experience Manager (internally known as TUI...

Location

Croatia , Koločep

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Strong leadership skills, a positive and engaging character, great team player who leads by example
Must have a strong understanding of English both written and verbal
Confident in performance management, with strong communication skills
Ability to conduct quality assessments and analyse feedback
Fully adaptable and flexible individual with the ability to work well under pressure
Strong organisational and time management skills
The ability to work with a wide range of departments and focus on the overall customer experience
Previous experience in hotel operations and guest experience management within a hotel resort setting
Commitment to sustainability practices

Job Responsibility

Act as a TUI BLUE hotel brand ambassador with in-depth knowledge of the brand and ensure it is being delivered according to TUI specifications
Conduct quality assessments and analyse guest feedback from channels like TripAdvisor and Qualtrics, implement improvement plans, report hotel quality and performance in regular meetings
Manage and motivate your dedicated TUI BLUE team, and all support all hotel departments/colleagues to create a one team ethos
Maintain a strong relationship with all other Heads of Department, Management and key stakeholders across the TUI Group
Organize and attend hotel events, support VIP visitors, and special groups
Support staff development, conduct performance development reviews, and provide regular training
Address guest requests and complaints and provide ongoing service and compliant resolution training to your team and wider colleagues

What we offer

Local hotel contract provided
Meals and soft drinks during working hours
colleague discount, use of hotel facilities
Friends & family discounted rates
Exceptional approach to learning including recognised hospitality qualifications, TUI Learning Lounge access and language licenses
Career development, trainings and opportunities to work across TUI Group
Contract provided in accordance with local legislation and entity of employment

Fulltime

Guest Experience Manager

Join our team in the Land of Enchantment! Are you ready to take the next big ste...

Location

United States of America , Santa Fe

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

2+ years of hotel management or supervisory experience
luxury hospitality experience preferred
Familiarity with Opera PMS and Key strongly preferred
Strong communication skills with proficiency English, Spanish also preferred
Flexible schedule- availability to work evenings, weekends, and holidays
Ability to stand for extended periods

Job Responsibility

Oversee all Guest Experience operations—including Concierge and Adventure—while upholding Four Seasons luxury standards and placing the guest experience at the forefront of every decision
Collaborate with Rooms leadership to guide operational strategy, carry out departmental initiatives, and ensure adherence to financial, credit, and audit protocols
Support daily operations with a hands-on leadership approach, modeling desired behaviors and fostering an inclusive, high‑performance culture
Participate in Resume meetings and ensure teams are aligned on group arrivals, in‑house needs, and departures through clear communication and accurate resume review
Facilitate daily pre‑shift briefings to share updates on arrivals, VIPs, events, and service priorities
Lead the team in achieving outstanding Guest Experience results (Qualtrics) and address guest issues promptly, ensuring all incidents are captured as Glitches
Manage transportation coordination, ensuring all requests are logged, executed, and tracked in the Transportation Logbook
Demonstrate solid business insight by meeting financial targets through proactive labor oversight and efficient management of supplies and operating expenses
Support talent acquisition, onboarding, training initiatives, and performance evaluations to cultivate a knowledgeable and service‑driven team

What we offer

Free and discounted stays at 135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
Medical benefits, including parental leave
401(k) Retirement Plan
PTO + sick leave pay
A culture that breeds success and rewards

Fulltime

Guest Experience Manager

A chance to lead, inspire, and deliver magical guest experiences in one of the U...

Location

United Kingdom , Frodsham, Delamere (Cheshire)

Salary:

40000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Full UK driving license and access to a vehicle
Senior management experience, ideally overseeing large operational teams
Strong leadership, planning, and organisational skills
A genuine passion for delivering exceptional guest experiences
Proven customer service management experience
Outstanding communication and relationship-building skills
Strong commercial awareness and problem-solving ability
IT literate – MS Office & databases
Ability to work collaboratively, under pressure, and influence at all levels

Job Responsibility

Deliver a seamless and exceptional guest journey from arrival to departure
Engage with guests, gather feedback, and resolve issues proactively
Lead service recovery and implement improvements based on reviews
Oversee all F&B operations, ensuring top-quality service and standards
Drive revenue through upselling, cross-selling, and cost management
Manage stock, suppliers, and outlet performance
Support revenue targets and budgets
Identify new revenue opportunities and growth initiatives
Monitor daily performance across accommodation, F&B, and activities
Lead, motivate, and develop F&B and Ranger teams

What we offer

23 days’ holiday plus bank holidays (increasing with service)
Annual bonus - Earn a 15% bonus (paid annually) based on company performance
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay)
Long service awards and company events
Secure your future with our company pension scheme
One full paid day to volunteer
Discounted food when working on location
Health cash plan & life assurance
Wellbeing events & activities
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family

Fulltime

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Guest Experience Manager

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