Guest Experience Manager / Butler Manager Job at Marriott Bonvoy (Maldives Fari Islands)

Guest Experience Assistant Manager

The Beverly Wilshire a Four Seasons Hotel is looking for a Guest Experience Assi...

Location

United States , Beverly Hills

Salary:

75000.00 - 82400.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably in Hospitality
3-5 years in luxury hotel, supervisory experience
Experience with computers
MS Office, MS PowerPoint, MS Excel, MS Outlook, MS Teams
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Multi-lingual (French, Italian and Spanish) reading, writing and oral proficiency
Strong managerial and supervisory skills

Job Responsibility

Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments
Oversee all Elite guests stays
which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
Review all VIP, Special Attention, Specialty Suite and Return Guests pertinent details with entire operations team
Coordinate guest room special requests with operations team
manage VIP arrivals
Responsible for directing room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
Inspecting the housekeeping room attendant and supervisor’s work in the VIP guest rooms to ensure the quality of the room and cleanliness exceeds the guest’s expectations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Guest Experience Assistant Manager

The Beverly Wilshire a Four Seasons Hotel is looking for a Guest Experience Assi...

Location

United States of America , Beverly Hills

Salary:

75000.00 - 80000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

College degree preferably in Hospitality
3-5 years in luxury hotel, supervisory experience
Experience with computers
MS Office, MS PowerPoint, MS Excel, MS Outlook, MS Teams
Superior guest service and salesmanship skills
Excellent analytical and organizational skills
Detail oriented focus
Proven leader
Strong managerial and supervisory skills

Job Responsibility

Manage all VIP, Special Attention, Specialty Suite and Return Guests, including coordinate and monitor directly between guest and all necessary departments
Oversee all Elite guests stays
which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
Review all VIP, Special Attention, Specialty Suite and Return Guests pertinent details with entire operations team
Coordinate guest room special requests with operations team
manage VIP arrivals
Responsible for directing room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
Oversee the curbside arrival of VIP guests and ensuring the doormen, valet runners, and bellmen are attending to the guest’s needs
Inspecting the housekeeping room attendant and supervisor’s work in the VIP guest rooms to ensure the quality of the room and cleanliness exceeds the guest’s expectations

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Reception and guest services butler

We are searching for BTLRS to join our team at Chateau Denmark. “Anything but tr...

Location

United Kingdom , London

Salary:

28800.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Exceptional attention to detail
The ability and drive to build relationships with internal and external stakeholders
Being organised and proactive in managing tasks
Passionate for creating exceptional guest experience
Being an excellent team player and have an outstanding communication and guest facing skills
Maintaining professional conduct in all guest facing areas and via various communication channels
All candidates must be eligible to live and work in the UK

Job Responsibility

Assisting with luggage, check-in and any other requests our guests may have
Drink serving and recommendation
Overseeing breakfast service while also building strong rapport with inhouse guests
Recommendation of local facilities (chemist, post office, café, takeaway options)
Luggage delivery and storage
Rooming guests
Guest departure and check-out
Organising transportation
Maximising revenue streams
Occasional night shift cover required

What we offer

Service Charge

Fulltime

Guest Relations Manager

To oversee and direct all aspects of Guest Relations to maximize guest satisfact...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

Degree from School for Tourism & Hotel Management
Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level
Strong written and verbal communication skills in English
Able to develop rapport with colleagues and management staff
Ability to work cohesively with co-workers as part of a multi-cultural team
Ability to focus attention on guest needs, remaining calm and courteous at all time
Ability to promote positive relations with guests and patrons
Able to exercise good judgment with difficult guests

Job Responsibility

Live and project the goal, philosophy, vision, mission and core values of the company
Adheres to company grooming standards at all time
Is a continual source of information, help and assistance to all guests
Prepares the weekly duty rosters
Supervise Guest Relation Officers
Keeps the immediate manager fully informed of all problems or unusual matters of significance
Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently
Conduct house tours / site inspection and special room drops for VIP’s
Escorts all arriving guests to their respective suites
Escorts external guests to their destination

Fulltime

Guest Services Assistant Manager

The Guest Services Assistant Manager is responsible for supporting the daily ope...

Location

China , Taipa, Macao

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Reading, writing and oral proficiency in Cantonese, Mandarin and English
Bachelor’s degree in Hospitality Management, Business Administration, or a related field
Previous experience in a butler or a related management role in the hospitality industry, preferably in a luxury or high-end environment
Strong leadership, management and problem-solving skills
Exceptional communication and interpersonal abilities
Attention to detail and a commitment to high service standards

Job Responsibility

Oversee daily Guest Services Department operations, including luggage handling, guest transportation, valet coordination and lobby assistance
Monitor workflow to ensure timely, efficient, and consistent service delivery
Support the implementation of service standards, operating procedures and guest experience enhancements
Provide warm, professional guest greetings and ensure needs are addressed promptly
Manage escalated guest inquiries, concerns, and special requests with empathy and effective problem-solving
Assist in coordinating special events, VIP services, and group bookings to ensure exceptional guest experiences
Maintain accurate records of transportation requests, luggage storage, deliveries and lost & found items
Coordinate closely with Front Office, Housekeeping, Loss Prevention and other departments to ensure seamless guest journeys
Oversee the inventory of guest service supplies (e.g., luggage carts, transportation vehicles) to ensure adequate levels are maintained
Develop and implement training programs for new hires and ongoing staff development to ensure high service standards

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Butler Service Desk Host

Answer, record, log, and process all guest calls, requests, questions, or concer...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

Fulltime

New

Banquet Supervisor

Summary: This is a highly visible and key supervisory role responsible for assis...

Location

United States , Indianapolis

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum of 19 years of age to serve alcoholic beverages
Knowledge of various food-service styles (plated, buffet, French, Russian, Table-Side, Butler Service)
Solid Microsoft Office applications, administrative, math, accounting, and supervisory skills required.
Ability to satisfactorily communicate in English with Guests, Management, Staff and co-workers to their understanding
Ability to provide legible, written communication
Knowledge of effective office organizational practices
Ability to maintain strict confidentiality
Previous Service/leadership experience needed
3 or more years of previous banquet experience, preferably in a four-diamond property.

Job Responsibility

To take complete ownership and accountability of an event from the planning and preparation phases, through to the successful execution and tear down of the event and on to the post-con stages
To take an ownership, "stewardship" position within the department and hotel to ensure operational excellence
To know, comply with, and enforce all hotel and departmental standards, policies and procedures
To assist in the writing of additional standards, policies and procedures for the department
To keep the entire department clean & organized at all times
To promote and support effective departmental and hotel communication through the use of phones, voice-mail, radios, copiers, written correspondence and verbal communication
To promote, and maintain effective, confidential, secure record keeping, as well as associate and guest info
Maintain complete knowledge of proper forecasting and scheduling as well as complete, accurate and timely payroll procedures
Maintain complete working knowledge of : CI and accounts receivable systems and procedures
scheduled in-house group names and information

What we offer

Medical, Dental, and Vision
Life Insurance
Employee Assistance Program (EAP)
401(k)
Vacation and Paid Time Off (PTO)
Tuition Reimbursement
Complimentary and Discounted Rooms

Fulltime

New

Assistant Chief Butler

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

Indonesia , Labuan Bajo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

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Guest Experience Manager / Butler Manager

Job Description

Job Responsibility

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