Guest Experience Liaison Jobs

Senior Director - Luxury Brand Operations

The Senior Director, Luxury Brand Operations is a critical leadership position w...

Location

United States , Bethesda

Salary:

147000.00 - 248100.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ten or more years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area, demonstrating progressive career growth and a pattern of exceptional performance
Five or more years in senior roles at the property level of a luxury hotel
4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major

Job Responsibility

Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey
Partner closely with cross-functional teams within the Luxury Group (e.g., Quality, Marketing, Brand Management and Design)
Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters
Assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio
Drive the guest experience across all touchpoints
Ensure that all guest centric Luxury Brand initiatives are aligned with the guest experience vision across the luxury portfolio
Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences
Successfully manage and execute complex projects, ensuring timely delivery and adherence to budget and timelines
Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation
Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

New

Front Desk Agent

Soho Grand Hotel is looking for a Front Desk Agent to join their team! The Front...

Location

United States , New York

Salary:

Not provided

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Flexible to work days, nights and weekends
Familiar with Downtown NYC
Hospitality/hotel experience preferred
Knowledge of Opera, GoConcierge, Alice, Knowcross preferred

Job Responsibility

Create memorable experiences for guests by ensuring a smooth arrival and departure
Anticipating guests needs- always staying one step ahead
Act as the liaison for each guest with all departments to create and maintain a positive guest experience
Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
Being a positive and empathetic listener for all guest queries
Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries

What we offer

401(k)
Dental insurance
Flexible spending account
Food provided
Health insurance
Paid time off
Vision insurance

Residences General Manager

The Residences General Manager at Ritz-Carlton Residences Bangkok is responsible...

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major
6 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Property Management, or related major
4 years’ experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Management license for Condominiums
Strong rooms background
Proven record in ownership management
Good understanding of engineering and maintenance requirements
Ability to communicate in Chinese
Residential management experience is an advantage

Job Responsibility

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection
Operates within the constraints of the residences budget
Provides timely reporting of financial performance and projections to the Board
Manages luxury condominium facilities and all departments working within the building
Serves as a Liaison to Association shared services Directors
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees
Implements training programs related to property management
Builds owner loyalty through proactive communication
Represents The Ritz-Carlton in all leadership actions

Fulltime

Event General Manager

Fever is looking for a General Manager to lead and manage the operations of a la...

Location

United States , Philadelphia

Salary:

38.00 USD / Hour

Fever

Expiration Date

Until further notice

Requirements

3+ years of previous experience in a management position for an experiential pop-up event, amusement park, or hospitality establishment with high foot traffic
highly motivated and with a high energy profile
strong leader used to engaging with the public and managing staff
can work autonomously and at your initiative
excellent communication skills
legally allowed to work in the US
based in the greater Philadelphia area, and comfortable traveling to Jenkintown
MUST be comfortable working outdoors in varying weather conditions such as snow, rain, and cold

Job Responsibility

Oversee on-site management and operations of the experience
Develop and implement a smooth daily operational flow and maintain experience standards
Coordinate schedules for staff, vendors, tech, security, parking, etc., within budget, including daily break schedules
Help brainstorm and implement methods of optimizing operational and staffing costs
Set up and manage systems for stock handling and storage
Manage stock levels and ordering of supplies
Coordinate laundering of staff uniforms
Execute and manage weatherization plans
Coordinate and optimize shuttle services between parking and venue
Ensure cleanliness and safety of the venue

Fulltime

Sales Executive

The Sales Executive handles customer inquiries, acts as the on-property liaison ...

Location

Canada , Saskatchewan

Salary:

63000.00 - 80000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in sales and marketing, guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
2 years experience in sales and marketing or related professional area
Large group sales experience (preferred)

Job Responsibility

Handles customer inquiries
Acts as on-property liaison for group sales
Contracts and closes group business
Conducts site inspections
Achieves group revenue goals
Implements brand’s service strategy
Drives customer loyalty
Develops group sales revenue and operation budgets
Provides forecasting reports
Creates and implements group sales/marketing plans

What we offer

Equal opportunity employer
Inclusive, people-first culture
Non-discrimination policy
Accommodations for job applicants needing assistance

Fulltime

Housekeeping Supervisor

Inspect guest rooms, public areas, and pool to ensure quality standards. Assist ...

Location

United States , Detroit

Salary:

22.23 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

What we offer

Union-based role

Fulltime

Senior Housekeeping Supervisor

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

Indonesia , Bali South Kuta

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

Fulltime

Supervisor-Housekeeping

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

Location

China , Xiamen

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
Assist Housekeeping management in managing daily activities
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Document and resolve issues with discrepant rooms with the Front Desk
Prepare, distribute, and communicate changes in room assignments
Communicate issues to next shift
Complete required paperwork
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures

What we offer

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers

Fulltime

Guest Experience Liaison

The Joseph, a Luxury Collection Hotel, Nashville

Location:
United States, Nashville

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 12, 2025

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The Joseph, a Luxury Collection Hotel, Nashville

Location:United States, Nashville

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 12, 2025

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Job Posted:
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