Guest Experience Lead Job at 360 Resourcing Solutions (Reading)

Data Science Lead, Guest Funnel Science

This tech lead will be at the core of using AI and casual inference to understan...

Location

United States

Salary:

194000.00 - 240000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

Causal inference expertise with marketplace experience
Preferred domain experience in search, UX discovery, personalized evidence systems
Advanced degree in Computer Science, Statistics, Econometrics or related field
9+ years of industry experience with a PhD (or 12+ years with a Masters)
Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience
Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL
Comfort with developing proof-of-concept prototypes
Passionate about AI and possessing a learner’s mindset towards LLMs and dynamic systems
Proven ability to succeed in both collaborative and independent work environments
Demonstrated willingness and track record of engagement with the technical community

Job Responsibility

Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets
Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions
Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits
Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact
Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Guest Experience Supervisor

Join GuestReady as a Guest Experience Supervisor. GuestReady is a global game-ch...

Location

Portugal , Porto

Salary:

Not provided

GuestReady

Expiration Date

Until further notice

Requirements

Proven experience in customer service, hospitality, operations, or a similar environment
Previous exposure to supervisory, team lead, or coaching responsibilities (highly preferred)
Strong understanding of service quality, SLA management, and team performance metrics
Exceptional communication, leadership, and problem-solving skills
Ability to remain calm, fair, and structured when handling escalations or high-pressure situations
High sense of ownership, accountability, and commitment to team success
Flexibility to work rotating shifts, including evenings and weekends
Hybrid work model – 2 days per week in the office

Job Responsibility

Lead, coach, and support L1 and L2 agents through regular 1:1s, feedback sessions, and daily guidance
Monitor team performance, focusing on SLA adherence, quality, accuracy, and productivity
Drive motivation, engagement, and attendance, creating a supportive and accountable culture
Ensure SOP compliance and perform ongoing quality assurance checks
Provide actionable feedback and collaborate with QA and Training teams to identify and close performance gaps
Maintain high standards in all escalations and written communications
Identify recurring issues or operational inefficiencies and propose clear improvements
Communicate updates, priorities, and policy changes promptly and clearly
Support the rollout and adoption of new processes that enhance efficiency and team performance

What we offer

Hybrid work flexibility
Join a fast-growing global company shaping the future of travel tech
Work with an international, collaborative, and diverse team
Continuous learning, coaching, and growth opportunities
Comprehensive health coverage
Well-being initiatives and a positive team culture
Pet-friendly offices

Agent-Guest Services-Lead

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-regis...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None license or certification

Job Responsibility

Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations
Obtain alternative accommodations for guests with reservations
Block rooms in the computer
Perform duplicate reservation checks
Run and check daily reports/contingency lists
Supply guests with directions and information
Answer, record, and process all guest requests, questions, or concerns
Arrange transportation for guests/visitors

Fulltime

Cinema Experience Manager

Cinema Experience Manager is a foundational leadership role at ODEON, responsibl...

Location

Salary:

Not provided

ODEON Cinemas

Expiration Date

Until further notice

Requirements

Leadership experience
Ability to inspire, coach and develop a team
Passion for providing outstanding guest experience
Ability to run shifts and take charge
Ability to motivate teams and enhance guest experiences
Ability to coordinate teams to uphold standards
Flexible approach and can-do attitude
Ability to drive day-to-day high standards
Ability to support and coach teams
Ability to create an inclusive environment

Job Responsibility

Run shifts and take charge when Cinema Manager isn't there
Lead by example motivating team and enhancing guest experiences
Coordinate team to uphold standards on every shift
Ensure every guest visit is memorable
Lead operations and support team
Enhance both guest and team's experience
Coordinate shifts
Ensure health and safety standards are met
Help keep operations running smoothly
Drive day-to-day high standards

What we offer

See as many films as often as you like
Guest ticket allowance
40% off food and drinks
Paid holidays
Monthly reward schemes
Fully stocked team rooms
Incentives and competitions
Training and development programs
Experience Heroes development program with tailored workshops and networking opportunities
Bright Lights Apprenticeships for formal qualifications

Director of Hospitality

Villatel, a multifaceted hospitality company, seeks a highly experienced and dyn...

Location

United States , Orlando

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams
A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is a plus
An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types
Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds
Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management
Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests
Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort
Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests
High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or a related field is strongly preferred

Job Responsibility

Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings
Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type
Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests
Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences
Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types
Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team
Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests
Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort
Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training
Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort

Fulltime

Rooms Operations Manager

Assists in managing the execution of all operations in the rooms area department...

Location

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related professional area
Experience in leading room operations teams
Understanding of guest and employee satisfaction metrics
Knowledge of financial performance management
Experience with property standards and procedures

Job Responsibility

Assist in managing execution of all operations in rooms area departments (Front Office, Engineering/Maintenance, Housekeeping)
Manage staff and lead room operations team
Improve guest and employee satisfaction
Maximize financial performance of department
Monitor compliance with standards and procedures
Conduct human resources activities including hiring and employee feedback
Manage property rooms operations functions
Monitor activities affecting guest experience
Manage profitability through financial review and cost reduction

What we offer

Equal opportunity employer
Diverse and inclusive work environment
Career development opportunities
Global team belonging

Fulltime

New

Guest Service Manager

This role? It’s ALL about the guest and delivering an outstanding service for th...

Location

United Kingdom , Horley

Salary:

28017.00 GBP / Year

Holiday Inn Birmingham Bromsgrove

Expiration Date

February 05, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations

Job Responsibility

Lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night
Offering full services, wherever practical, to all residents
including bar service, 24-hour room service and guest information
Carrying out all Night Audit procedures
Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds
Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately
Take appropriate action to resolve guest complaints
Lead, motivate and develop any Nights Guest Experience colleagues

What we offer

Discounted hotel stays around the globe, with food and beverage discounts
Attractive discounts across many major retailers, restaurants, and events
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Personal and career development
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Fulltime

Director of Digital Experience

Vail Resorts seeks dynamic digital leaders to shape and execute end-to-end guest...

Location

United States

Salary:

139421.02 - 179186.60 USD / Year

Vail Resorts

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communication, or a related degree
8+ years experience in eCommerce, App or Digital innovation
8+ years of supervisory experience
Experience with Content Stack, Sitecore, Adobe platforms, Brightedge, Airship, Adobe Analytics, JIRA, Microsoft Office, and other digital tool sets
8+ years experience in a digital/e-comm consumer driven business
Experience leading teams successfully through change
Experience operating existing digital/e-comm experiences and building new

Job Responsibility

Drive eCommerce & Guest Experience Strategy: Lead initiatives to optimize purchase flow, enhance engagement, and deliver on financial and guest experience goals
Deliver Digital Products & Programs: Oversee development and launch of new digital experiences through internal and external teams, leveraging best-in-class product management practices
Shape Content Strategy: Define and execute content strategies that position Vail Resorts’ websites and app as leaders in the ski and travel industries
Champion Performance Culture: Build a data-driven approach using dashboards and best practices to guide optimizations, maximize revenue, and boost engagement across web and app
Partner with IT: Align on platform architecture, investment priorities, and operational readiness to ensure exceptional guest experiences
Lead Cross-Functional Planning: Facilitate PI and backlog prioritization meetings to allocate resources effectively and align with guest needs and business objectives
Ensure Operational Excellence: Develop and maintain processes and systems that enable scalable, high-quality digital guest experiences
Develop High-Performing Teams: Mentor and grow talent, foster a product management mindset, and advance leadership capabilities
Leverage Guest Insights: Monitor feedback from websites and apps, using insights to inform future enhancements and advocate for guest needs internally
Manage Strategic Partnerships: Oversee relationships with external agencies and platform partners to ensure alignment with business goals and timely delivery

What we offer

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Health Insurance
Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

Fulltime

Guest Experience Lead

360 Resourcing Solutions

Location:
United Kingdom , Reading

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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Guest Experience Lead

360 Resourcing Solutions

Location:United Kingdom , Reading

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Category:
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Contract Type:
Not provided

Job Posted:
January 11, 2026