Guest Experience Lead Supervisor Job at Legends Global (Bossier City)

Retail Supervisor - Guest Experience

Join our Guest Experience Team! Excitingly, we are now looking for a talented Su...

Location

United Kingdom , London

Salary:

Not provided

Fortnum & Mason

Expiration Date

Until further notice

Requirements

Already be in a similar role within the retail industry
Possess experience working within a fast-paced, luxury environment
Demonstrate your proven ability to deliver excellent customer service
Be fully flexible to work varying shifts including weekends
Have superb communication skills as you will be working with a number of departments

Job Responsibility

Provide exceptional and personalised luxury customer service
Lead the close knit retail team
Offer guidance and share responsibility for the floor’s day-to-day operations
Assist in motivating and coaching the team to ensure they deliver world-class customer service consistently

What we offer

Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
Subsidised staff restaurant using Fortnum’s ingredients
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Annual staff party and incredible gifts after 5 years

Fulltime

Supervisor Guest Experience

The purpose of this position is to supervise a proactive team of Guest Experienc...

Location

Canada , Etobicoke, Ontario

Salary:

55000.00 - 60000.00 CAD / Year

Woodbine Entertainment Group

Expiration Date

Until further notice

Requirements

General knowledge of Best Customer Service practices
Basic knowledge of money handling procedures
General knowledge of Pari-Mutuel Wagering is an asset
General knowledge of Customer Services and Operations
Secondary school diploma or equivalent experience
1-3 years in a supervisory capacity in a customer service environment

Job Responsibility

Effectively lead a team of Guest Experience staff and the delivery of face-to-face service and assistance to the organization's customers by providing motivation and direction such as assigning, prioritizing work, monitoring work performed, dealing with routine issues and assist with scheduling of staff
Introduce new and inexperienced customers to horse racing wagering
Ensure that department service level objectives meet performance expectations
Supervise and Support Pari-mutuel Operation services and employee management
Supervise and support Retail and Cash Operation services
Ensure that department service level objectives meet performance expectations
Assist Managers in development and facilitation of training programs for frontline employees
Develop and maintain effective relationships with various departments and customers

Fulltime

New

Pool Service & Guest Experience Manager

We are seeking a passionate and results-driven Pool Service & Guest Experience M...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A firm knowledge of the local market
Effective communication skills in both speaking and writing English and Thai
Must hold the legal right to work in Thailand
Diploma/degree in hospitality or vocational training in food & beverage (ideally)
Minimum of one or two years’ experience working in a managerial capacity
Experience in restaurant hotel operations or other luxury environment

Job Responsibility

Train, evaluate, lead, motivate, coach, and discipline all employees and supervisors to ensure established cultural and core standards are met
Maintain a working knowledge of food, wines, spirits, cocktails
Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
Work closely with Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and beverage list
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
Drive departmental goals
Take an active role to meet the financial goals of the restaurant
Maintain knowledge of competition and industry trends
Observe physical condition of facilities and equipment and make recommendations for corrections and improvements
Oversee the schedule to ensure proper coverage for operations

Fulltime

Guest Experience Manager

This role is the heartbeat of the hotel operation, gracefully leading the day-to...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role such as Front Office Duty Manager or a Senior Front Office Supervisor
Enthusiastic to escalate your career in Melbourne's iconic new luxury hotel, the tallest hotel in the southern hemisphere
First aid and RSA accredited or willing to be prior to commencement
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Manage day-to-day Front Office operations and ensure the quality and standards of the hotel are met
Lead every aspect of the guest experience journey from beginning to end, creating meaningful moments that go beyond expectations to leave a lasting impression
Deliver a true culture of exceptional service, with room to truly personalise the guest experience in a meaningful way
Continuously seek opportunities to innovate and improve The Ritz-Carlton, Melbourne experience and ensure updated procedure documents reflect this
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst going above and beyond with each guest experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
Be an expert on the hotel and surrounding area, know it inside and out to exceed guest expectations

What we offer

Exclusive discounts hotel stays at all Marriott International properties for you, your family and friends
Exclusive discounts on Food and Beverage for you at Marriott International properties
Exclusive retail discounts through our mPerks platform achieving savings on you daily purchases such as at both major supermarket retailers or purchases a little less essential as well
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within The Ritz-Carlton or the wider Marriott International portfolio
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the largest and leading hotel company in the world which values equality, diversity and inclusiveness

Fulltime

Guest Experience Manager

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

Malaysia , Langkawi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations
Represents property management in resolving any guest related situation
Manages the flow of questions and directs guests within the lobby
Serves as Guest Relations Manager and handles the tracking of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages all day-to-day operations
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts
Ensures that regular on-going communication is happening with employees to create awareness of business objectives

Fulltime

Assistant Guest Experience Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises employees, understanding employee positions well enough to perform duties in employees' absence

Fulltime

Diamond Club Lead Supervisor

Delaware North Sportservice is searching for a full-time Premium Services Lead S...

Location

United States , Cincinnati

Salary:

20.00 - 25.00 USD / Hour

Casino Careersv

Expiration Date

Until further notice

Requirements

A minimum of 2 years of supervisory experience in a front-of-house restaurant or food service position, in a high-volume environment, is required
Previous experience with a point-of-sale (POS) system required
Excellent guest service skills
Strong time management and organizational skills
Ability to work accurately, efficiently, and courteously in a high-pressure environment
Good communication and training skills
ability to teach others as well as delegate tasks
Basic math skills
ability to accurately account for cash and inventory
No college degree required

Job Responsibility

Supervises and coordinates premium club, suite, or restaurant staff, including training and providing constructive and corrective feedback as needed
Creates a positive and memorable guest experience by delivering professional and courteous service and maintaining a clean, organized, stocked, and safe area
Receives and facilitates any premium guests’ and attendants’ requests and orders
Analyzes and resolves problems with team members, guests, and the operation with the assistance of the Food and Beverage Manager
Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests’ questions
Ensures all game day food and beverage orders arrive promptly and quickly addresses any discrepancies with the appropriate area
Responsible for performing the end-of-month inventory for the suite pantry

What we offer

Weekly pay
Training and development opportunities
Employee discounts
Flexible work schedules
health, dental, and vision insurance
401(k) with company match
paid vacation days and holidays
paid parental bonding leave
employee assistance program
tuition and/or professional certification reimbursement

Fulltime

Assistant Guest Experience Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Germany , Cologne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Verifies guest and employee satisfaction and maximizes the financial performance of the department
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees
Managing all day-to-day operations
Understanding employee positions well enough to perform duties in employees' absence

Fulltime

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Guest Experience Lead Supervisor

Job Responsibility

Requirements

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