Guest Experience Intern

• Assist with welcoming guests upon arrival and provide courteous, personalized assistance during their stay
• Support the preparation of VIP and special guest arrivals, ensuring all details are in place and expectations are exceeded
• Accompany guests to their rooms and assist with room orientation when required
• Collaborate with the Concierge and Front Office teams to manage guest requests, reservations, and in-house arrangements
• Participate in daily briefings, reviewing arrival and departure lists, special requests, and hotel events
• Respond promptly and professionally to guest inquiries, feedback, or concerns, ensuring timely resolution
• Assist with guest communications prior to arrival and follow up after departure to ensure satisfaction
• Coordinate small in-room or on-property experiences to surprise and delight guests
• Utilize hotel systems to update guest profiles, preferences, and service notes accurately
• Maintain close communication with all operational departments to ensure seamless service delivery
• Uphold Four Seasons standards of service, professionalism, and discretion at all times

• Passion: Genuine enthusiasm for delivering personalized, memorable guest experiences and a natural passion for hospitality
• Service mindset: Strong interpersonal and communication skills, with the ability to make guests feel valued and understood
• Attention to detail: Careful and precise in reviewing guest preferences, coordinating amenities, and ensuring accuracy in execution
• Team spirit: Collaborative and eager to work across multiple departments to achieve seamless guest service
• Organization: Ability to multitask and adapt in a dynamic, fast-paced environment while maintaining exceptional service standards
• Personality: Outgoing, energetic, and empathetic, with a “can-do” approach to every guest interaction
• Flexibility: Availability to work shifts, weekends, and holidays as required
• Language proficiency: Fluency in English and Spanish
• additional languages are considered an advantage
• Legal requirement: Authorization to work in Spain
• Degree: Professional /Technician

additional languages are considered an advantage

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)