This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting a Guest Experience Intern to join a team made of modern and authentic hospitality professionals in the newest luxury lifestyle hotel in Milan. Reporting to Front Desk Manager, the intern will support both front desk and guest services tasks. This is full-time position, 5 days a week with 2 days off. The starting date is estimated in June 2026.
Job Responsibility
Assisting with guest check-ins/check-outs, ensuring alignment with LQA and Marriott International standards
Supporting payment verification and billing accuracy in Opera
Handling internal and external calls, logging requests, and coordinating guest services
Assisting in managing guest chats and cases through Marriott’s internal tools
Providing guests with information about the hotel, amenities, and local attractions
Helping coordinate special requests, wake-up calls, and in-room dining orders
Supporting communication between departments to ensure smooth operations
Assisting in handling guest complaints and problem resolution under supervision
Requirements
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Great storytelling skills in English and at least intermediate Italian (both writing and speaking)
What we offer
A unique opportunity to be part of a luxury hotel where we celebrate your unique talent and provide growth opportunities
World-class training and development programs designed to enhance your skills and help you grow within the Marriott family
Work alongside extraordinary talents: award-winning, experienced hospitality professionals
Discounted hotel nights, meals, and access to the spa at over 9,000 hotels worldwide, because your well-being is very important
Discounts for friends and family
Breakfast at 5 euros during your stay at one of our European hotels
Participation in charity events, wellness activities, and support for the Milanese community through the TakeCare program