Guest Experience Housekeeping Supervisor

• Act as the primary quality owner for guestrooms and designated public areas following the completion of services delivered by the external housekeeping service provider
• Conduct detailed quality assessments of guestrooms and public areas after service delivery activities performed by the external service provider and prior to guest use or release
• Verify room presentation, cleanliness outcomes, minibar setup and replenishment, availability of guest-facing materials, functionality of room equipment and electronic devices, and overall guest readiness following completion of outsourced service activities
• Evaluate whether guestrooms and public areas delivered by the external service provider meet established quality expectations
• Validate room and area readiness through company systems
• Document and communicate quality findings through approved company systems
• Monitor and track quality outcomes, recurring observations and service trends
• Maintain oversight of guest-facing collateral, amenities and informational materials
• Support ongoing product quality monitoring activities
• Respond promptly and professionally to guest requests
• Proactively engage with guests to understand preferences and personalize their stay experience
• Maintain accurate guest profiles
• Coordinate personalized amenities, VIP experiences, gifts and special arrangements
• Prepare memorable experiences for children and guests travelling with pets
• Observe and document guest preferences
• Offer packing and unpacking services for Suite guests
• Support personalized service timing and guest itinerary coordination
• Collaborate closely with Guest Experience, Front Office, Concierge, Engineering and operational teams
• Record and monitor guest concerns and service recovery opportunities
• Communicate maintenance findings and operational needs
• Maintain accurate inventories and support purchasing processes and requisitions
• Review operational documentation and support coordination processes

• Previous experience in luxury hospitality, Rooms Operations, Guest Experience or Housekeeping Quality Assurance preferred
• Strong attention to detail and passion for luxury service excellence
• Excellent interpersonal and communication skills
• Strong organizational and problem-solving capabilities
• Ability to prioritize multiple activities in a dynamic environment
• Experience working with hospitality systems and technology platforms
• Fluency in English and Italian
• additional languages are considered an advantage
• You must possess the legal right to work in Italy

Additional languages are considered an advantage

• Competitive salary and benefits package
• Excellent training and development opportunities
• Opportunities for career growth and international mobility
• Complimentary meals and accommodation where applicable
• Access to Four Seasons employee benefits and recognition programs
• The opportunity to be part of an extraordinary pre-opening journey