Guest Experience Host

• Schedule onsite resident guests to Owner Updates or regular Club presentations
• Meet the monthly tour budgets and penetration targets set by the Company
• Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
• Complete the relevant checklist pertaining to the shift being worked
• Assist all owners and guests with pre call, greeting and welcome, follow up calls, provision of tourist information and bookings
• Perform all duties of the front desk
• Possess a thorough knowledge of the operation of all administration equipment
• Attend all training and team meetings as required
• Be confident in advising guests on the local area
• Have thorough knowledge of Club Wyndham memberships and their guidelines
• Be fully conversant with rates, room configurations and room availability
• Have a full understanding of the Resort Facilities
• Increase room sales for walk-in and non-owner market
• Monitor and manage availability on web sites for sales to non-owners
• Increase revenue streams for incidentals, up sell tours and promotions
• Ensure correct procedures are followed regarding lost property
• Ensure proper reporting and recording of maintenance items
• Ensure Resort security procedures are always adhered to
• Assure that office supply inventory levels are maintained
• Gain appropriate authorisations prior to requisitioning services or purchasing items
• Participate in ongoing training and coaching
• Provide a neat, professional appearance and safe workplace
• Maintain a working relationship with vendors
• Always conduct oneself in a professional manner
• Ensure all Company policies and procedures are correctly followed
• Apply industry and Company best practices to all work procedures
• Adhere to the set work schedule and for being on time for work
• Perform maintenance, housekeeping and general functions as required
• Actively participate as a team member to achieve company and departmental goals
• Perform other duties as reasonably requested

• High standard of personal grooming
• Excellent communications skills (both verbal & written)
• Demonstrates exceptional customer service
• Computer literate
• Knowledge and application of sales techniques
• Ability to quickly build rapport
• Sound problem solving and persuasive skills
• Positive and enthusiastic attitude
• Persistent with a strong determination to succeed
• Results driven and goal oriented
• Excellent communication skills, and active listening skills
• Works independently, as well as a team player
• Conducts oneself in a professional and responsible manner
• Ability to work effectively with all levels employees and guests
• Working knowledge of computer software and sales applications

Previous experience with a PMS system (Hirum, Fidelio, Opera etc) and Salesforce advantageous