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Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.
Job Responsibility
Schedule onsite guests for Member Updates or Club presentations during their stay
Meet monthly tour budgets and other key performance indicators
Assist in ensuring prospects meet the Company's tour qualification specifications
Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment
Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings
Requirements
Excellent communication skills (verbal & written)
Exceptional customer service and problem-solving skills
Knowledge of sales techniques and ability to build rapport with strong resilience
Computer literate
previous PMS experience is a plus
Positive attitude, determination, and results-driven approach
Nice to have
Previous PMS experience
What we offer
Skills Development
Exclusive global discounts on accommodation, dining, lifestyle, and more
Full access to Accor's learning and development platform with thousands of courses
Personalized reward and recognition programs
Dynamic and supportive environment that values diversity and inclusion