Guest Experience Host Job at Wyndham Destinations (Broadbeach)

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day to day operation...

Location

Australia , Seven Mile Beach

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house, reception, or guest services role (hospitality or tourism experience preferred)
Strong communication and customer service skills, with a warm and approachable manner
Excellent problem-solving skills and the ability to stay calm under pressure
Immaculate presentation and grooming standards
A positive, can-do attitude and team-focused mindset
The flexibility to work a roster that includes weekends, evenings, and public holidays

Job Responsibility

Welcome Owners and guests with warmth and genuine hospitality
Assist with smooth check-in and check-out processes
Be a go-to person for information about the resort, local attractions, and events
Handle guest enquiries and resolve issues with care and professionalism
Engage with guests to generate interest and appointments for our sales teams via livestream sessions
Coordinate bookings and communicate with other departments to ensure seamless guest experiences
Support the wider team in creating a warm, inviting environment where guests feel at home

What we offer

Discounted stays at hotels and resorts around the world
A generous reward and recognition program
Opportunities to learn, grow and progress your career
Funding to support ongoing professional development
An inclusive workplace supported by active Diversity Resource Groups

Parttime

New

Guest Experience Host

We Put the World on Vacation. Travel + Leisure Co. is the world's leading vacati...

Location

New Zealand , Pauanui

Salary:

27.51 NZD / Hour

Wyndham Destinations

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer service-focused role.
Previous hotel front desk or hospitality experience is highly regarded.
Experience in a 4- or 5-star hotel environment is an advantage.
Fluency in English (written and verbal)
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Merlin) advantageous

Job Responsibility

Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
Clearly articulating the benefits of traveling within the Travel + Leisure community
Generating sales appointments for our sales centers located at our amazing resorts and via livestream
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meeting targets and KPIs as set by the business
This role requires you to be available for weekend and public holiday shifts.

What we offer

Minimum of 30 hours per week guaranteed
$27.51 per hour
Discounted hotel stays across the world
Subsidised Private Health Insurance (upon successful completion probation period)
Professional development funding
Base hourly rate coupled with performance based incentives
Monthly, Quarterly and Yearly Recognition Programs

Fulltime

Guest Experience Host

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Australia , Caloundra

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays
Drivers Licence needed
RSA Needed

Job Responsibility

Generating sales appointments for our sales centers located at our amazing resort
Establishing commonality and building rapport with your customers to ensure an exceptional experience is delivered
Working closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
Clearly articulating the benefits of travelling within the Wyndham Destinations community
Meeting targets and KPIs as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Monthly, Quarterly and Yearly Recognition Programs

Fulltime

Guest Experience Host

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacati...

Location

Australia , Sydney

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Wyndham Destinations community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Parttime

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day to day operation...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Day to day operation of the front desk
Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co

What we offer

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave

Parttime

Guest Experience Host

If you love meeting new people and have an enthusiastic approach to delivering e...

Location

Australia , Melbourne

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Greeting and registering of owners and guests
Providing information on local area attractions
Completion of all department related paperwork
Using all communication equipment including telephones, facsimiles and computers
Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
Clearly articulate the benefit of traveling within Travel & Leisure's community
Meet targets and KPI's as set by the business

What we offer

Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities

Parttime

Guest Experience Host

As a Guest Experience Host, you will be responsible for the day-to-day operation...

Location

Australia , Port Douglas

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Previous experience within a similar hotel position
Genuine passion for customer service and the local area
Excellent communicator with strong interpersonal skills
Enthusiastic, self-motivated and positive individual
Immaculate presentation and professional grooming standards
High levels of computer literacy
Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
Have the ability to recognize and solve problems in the workplace
Ability to work a flexible schedule, including nights, weekends, public and school holidays

Job Responsibility

Day-to-day operation of the front desk
greeting and registering of owners and guests
providing information on local area attractions
completion of all department related paperwork
using all communication equipment including telephones, facsimiles and computers
booking guests to learn more about the benefits of holidaying with Travel + Leisure Co

What we offer

Professional development funding
Subsidised private health insurance (following successful probation completion)
Discounted hotel stays across Australia, Fiji, New Zealand
Great career development opportunities
Birthday leave

Parttime

Guest Experience Host

Generation and delivery of sales appointments for onsite sales teams or via live...

Location

Indonesia , Bali

Salary:

Not provided

Wyndham Destinations

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills
Exceptional customer service orientation
Computer literate
PMS experience is an advantage
Knowledge of sales techniques
Ability to build rapport quickly
Strong problem-solving and persuasion skills
Positive, enthusiastic, and results-driven
Strong active listening skills
Able to work independently and as part of a team

Job Responsibility

Schedule onsite resident guests for Member Updates or Club presentations during their stay
Meet monthly tour budgets and KPIs set by the company
Assist in the tour generation process and ensure prospects meet qualification requirements
Complete duties relevant to the assigned shift
Welcome guests, conduct courtesy calls, provide tourist information, and assist with restaurant/tour bookings
Assist members with room requests, troubleshooting, and deliveries
Handle front desk operations including check-in/check-out, reservations, cash handling, communication systems, tour bookings, and guest enquiries
Maintain knowledge of resort facilities, room availability, membership guidelines, and local attractions
Increase room sales, incidental revenue, tour upselling, and promotions
Manage website availability for non-member bookings

Fulltime

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Guest Experience Host

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