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Wyndham Destinations Logo Wyndham Destinations · Hospitality and Tourism

Guest Experience Host

Indonesia, Bali · Job Posted June 16, 2026
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Job Description

Generation and delivery of sales appointments for onsite sales teams or via livestream. Day-to-day front desk operations including greeting and registering members and guests, providing local attraction information, completing department paperwork, and using communication equipment such as telephones and computers.

Job Responsibility

  • Schedule onsite resident guests for Member Updates or Club presentations during their stay
  • Meet monthly tour budgets and KPIs set by the company
  • Assist in the tour generation process and ensure prospects meet qualification requirements
  • Complete duties relevant to the assigned shift
  • Welcome guests, conduct courtesy calls, provide tourist information, and assist with restaurant/tour bookings
  • Assist members with room requests, troubleshooting, and deliveries
  • Handle front desk operations including check-in/check-out, reservations, cash handling, communication systems, tour bookings, and guest enquiries
  • Maintain knowledge of resort facilities, room availability, membership guidelines, and local attractions
  • Increase room sales, incidental revenue, tour upselling, and promotions
  • Manage website availability for non-member bookings

Requirements

  • Excellent verbal and written communication skills
  • Exceptional customer service orientation
  • Computer literate
  • PMS experience is an advantage
  • Knowledge of sales techniques
  • Ability to build rapport quickly
  • Strong problem-solving and persuasion skills
  • Positive, enthusiastic, and results-driven
  • Strong active listening skills
  • Able to work independently and as part of a team
  • Professional and responsible attitude
  • Ability to work effectively with employees and guests at all levels

Nice to have

PMS experience

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